Michael Cockerl
Winston-Salem,NC
Summary
I am a hardworking Automotive Sales Associate proficient in consultative sales techniques. I'm skilled in forming relationships with colleagues and customers of all backgrounds. I am skilled at building connections with customers to promote products. I have excellent communication skills combined with analytical and attentive nature. I am dedicated to keeping stock levels optimal and merchandising items to drive sales.
Overview
25
25
years of professional experience
Work History
Car Sales and Leasing Consultant
Modern Automotive Group
05.2018 - Current
- Delivered exceptional customer service, addressing concerns and answering questions promptly to facilitate informed decisions.
- Effectively communicated trade-in evaluations to customers by explaining appraisal methods used in determining vehicle values.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Demonstrated vehicles and features, and conduct test drives.
- Offered comprehensive knowledge of vehicle operations and brand features.
- Responded to customer enquiries via telephone and email.
- Developed strong referral network by establishing trust with satisfied customers who recommended services to friends and family members.
- Collaborated with service department to ensure seamless vehicle delivery process, including detailing, safety inspections, and addressing any necessary repairs prior to customer handover.
- Conducted thorough vehicle walkarounds, highlighting key features to potential buyers and demonstrating value.
- Prepared purchased vehicles and completed final delivery checks.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Provided detailed follow-up communications with potential buyers after initial consultation or test drive to address any questions and maintain interest in the dealership.
- Utilized CRM software to manage client information efficiently, streamlining the sales process from initial contact to final sale.
Outside Sales Representative
Spectrum
03.2015 - 04.2018
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Insurance Sales Consultant
Allstate Corp
06.1999 - 02.2014
- Negotiated favorable premium rates with carriers on behalf of clients while maintaining adherence to regulatory guidelines.
- Assisted clients in navigating policy options based on their individual needs while adhering to company guidelines.
- Expanded product knowledge by attending industry conferences, training sessions, and webinars to stay current with market trends.
- Developed lasting relationships with clients by delivering excellent customer service and consistently following up throughout the policy lifecycle.
- Developed strong referral networks within the local community, resulting in increased business opportunities.
- Improved customer retention rates through prompt communication, proactive problem-solving, and genuine relationship-building efforts.
- Collaborated closely with underwriters for accurate policy pricing by providing comprehensive client information and risk assessments.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
Education
Bachelor of Science - Biology
Winston-Salem State University
Winston-salem, NC05.2015
Skills
- Customer Service
- Building rapport
- Customer service expertise
- CRM Software
- Phone and Email Etiquette
- Organizational capabilities
- Application processing
- Client Relations
- Sales and Marketing
- Critical Thinking
- Customer service-focused
- Flexible Schedule
Timeline
Car Sales and Leasing Consultant
Modern Automotive Group
05.2018 - Current
Outside Sales Representative
Spectrum
03.2015 - 04.2018
Insurance Sales Consultant
Allstate Corp
06.1999 - 02.2014
Bachelor of Science - Biology
Winston-Salem State University