Michael Cockrill
Leesburg,VA
Summary
Accomplished Export Agent/Supervisor offering 12 years participating in effective management of cost and logistics strategies for Government and Commercial cliental. Multi-talented with skill in receiving complex international orders. Works closely with internal and external partners to achieve client and customer needs.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Commercial Export Supervisor
Cavalier Logistics
09.2022 - Current
- Spearheaded continuous improvement of processes and controls to drive consistent customer satisfaction.
- Handling all things Export of clients shipments / products from end-to-end. Pickup from customer to delivery to foreign end-user. (general cargo, cold chain, hazmat)
- Consulted with vendors and agents to arrange proper in-transit permissions to ship to various locations.
- File clients Electronic Export Information (EEI/ACE) when applicable. Process any export permit and or license when applicable (DSP-5, Department of Commerce.)
- Process and manage clients ATA Carnet's.
- Prepare Air Waybills for proper export and compliance with airline, U.S., foreign country regulations and end-user requirements.
- Examined documents. Commercial Invoice, Packing List, Certificate of Origin, Certificate of Conformity, Dangerous Goods Deceleration, to comply with federal and foreign regulations.
- Oversee pre-alerts to foreign partners who assist with customs clearance and delivery to consignee.
- Manage Cold Chain shipments of pharmaceuticals to vaccines and Biopharma products.
- Coordinate shipping plans detailing step by step route from client to consignee, insuring product will remain at desired temperature throughout transit.
- Manage temperature-controlled equipment is dispatched for proper recovery from client.
- Oversee proper temperature-controlled packaging is utilized based on product requirements (phase-changing packaging, +15°C to +30°C, +2°C to +8°C, -20°C, -80°C Dry Ice, LN2 Liquid Nitrogen)
- Manage use of data loggers to record product temperature during transit.
- Work with commerical airlines to utilize temperature-control during transit.
- Coordinate with foreign partner to utilize temperature-controlled equipment for delivery to consignee/end-user.
- Manage hazardous materials shipping to comply with federal law and IATA regulations.
- Manage and oversee International Ocean Export.
- Manage shipping plans for Government clients to comply with Department of State regulations.
- Coordinate with steamship lines and NVOCC for FCL and LCL.
- Oversee loading of 20'/40' containers with warehouse personnel.
- Manage Bill of Lading based on shipper/consignee requirements.
- Coordinate with foreign partner for customs clearance and delivery.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
International Export Agent
Cavalier Logistics
04.2016 - 09.2022
- Verified shipments against documents to maintain accuracy.
- Followed requirements and regulations for dangerous goods handling.
- Documented waybill data and dimensions and weights of cargo in computer database.
- Completed AES filings for U.S. Customs exports requirements, prepared letters of credit and put together export declarations.
Export Agent, Government Traffic and Logistics
Cavalier Logistics
09.2011 - 04.2016
- Verified shipments against documents to maintain accuracy.
- Followed requirements and regulations for dangerous goods handling.
- Documented waybill data and dimensions and weights of cargo in computer database.
- Completed AES filings for U.S. Customs exports requirements, prepared export declarations.
- Obtained competitive rates and space with airlines, steamship lines, railways and trucking companies.
- Coordinated with shipping and transport companies on behalf of clients.
- Advised customers on transportation options, types of carriers or shipping routes.
- Oversaw shipping and logistics for large scale Department of State, Overseas Building Operations.
- Confirmed receipt of materials against client's purchase order, bills of materials and packing lists.
- Arranged transportation with appropriate carriers and shipping mode based on client and project needs.
- Coordinated shipping plans outlining route to meet project needs.
- Confirmed shipping and logistics followed specific Government law and regulations.
- Met critical required delivery dates for multiple clients and projects.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
Call Center Representative
Visa
01.2011 - 09.2011
- Responded to customer calls to answer questions about products and services.
- Adhered to company policies to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Receptionist
Advanced Programs Group
10.2009 - 04.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained visitor log for entering and leaving facility for security purposes.
Produce Clerk
Safeway
07.2007 - 01.2011
- Checked for outdated and overripe grocery items and removed from inventory.
- Pleasantly greeted customers and provided prompt and courteous service.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Collaborated with store management to align with objectives and provide quality produce.
- Processed payments and provided receipts to establish proof of transaction.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
High School Diploma -
South Lakes High School
Reston, VA06.2008
Skills
- International Freight Coordination
- Domestic Freight Coordination
- Customer Service
- Team Oversight
- Regulatory Compliance
- Harmonized Tariff Schedule
- Rates Negotiation
- Documentation
- Cold Chain Shipping
- Hazardous Material Shipping
Certification
- IATA DGR Certified
- GMP Trained
- Security Clearance - Secret
Timeline
Commercial Export Supervisor
Cavalier Logistics
09.2022 - Current
International Export Agent
Cavalier Logistics
04.2016 - 09.2022
Export Agent, Government Traffic and Logistics
Cavalier Logistics
09.2011 - 04.2016
Call Center Representative
Visa
01.2011 - 09.2011
Receptionist
Advanced Programs Group
10.2009 - 04.2010
Produce Clerk
Safeway
07.2007 - 01.2011
High School Diploma -
South Lakes High School
- IATA DGR Certified
- GMP Trained
- Security Clearance - Secret
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