MICHAEL COEFIELD
Apopka,FL
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office coupled with thorough knowledge of medical terminology. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Emergency Room Registration
Orlando Health/Health Central
05.2017 - Current
- Work efficiently, calmly and professionally in busy, high stress emergency department
- Register patients upon entry into the emergency room; obtain co-pays and deposits from patients
- Speak with families of patients unable to answer questions and provide information
- Train and help others understand their job tasks
- Delegate and prioritize tasks to fellow employees to help work get done efficiently.
Front Desk Clerk
Emergent/Optimotion Orthopedics
05.2018 - 01.2019
- Created and confirmed patient appointments; obtain co-pays, deposits, and post patients’ payments
- Maintained timely patient appointment scheduling by notifying provider of patient's arrival; reviewed service delivery compared to schedule; reminded provider of service delays
- Answered phones and provided expedite responses to patient inquiries
- Transferred calls and took messages for doctors, administrators, nurses or other receptionists
- Trained new employees on office procedures, policies and protocols.
Health Care Management Internship
University Of Central Florida
01.2018 - 05.2018
- Implemented a training manual for the front desk and appointment schedule
- Shadowed the office manager to learn how to run an outpatient facility
- Helped revised scheduling, facilitated goals to meet Medicare requirements and revised patient information needed to qualify for Medicare
Education
Associate of Science Nursing -
Rasmussen College
Orlando, FL12.2023
Bachelor of Science in Health Services Administration -
University of Central Florida
Orlando, FL08.2018
Associate of Arts -
Valencia College
Orlando, FL05.2016
Skills
- In-depth knowledge of patient registration process
- Able to work a variety of hours including nights, weekends and holidays
- Friendly and helpful customer service as well as coworker status
- Excellent computer skills especially data entry into medical systems
- Understanding of all confidentiality laws and regulations
- Knowledge of medical terminology and insurance companies and coverage types
- Capable of conducting training sessions for newly hired medical staff
- A team player with leadership qualities
- Customer Service
- Patient Confidentiality
Timeline
Front Desk Clerk
Emergent/Optimotion Orthopedics
05.2018 - 01.2019
Health Care Management Internship
University Of Central Florida
01.2018 - 05.2018
Emergency Room Registration
Orlando Health/Health Central
05.2017 - Current
Associate of Science Nursing -
Rasmussen College
Bachelor of Science in Health Services Administration -
University of Central Florida
Associate of Arts -
Valencia College