Michael Coffman
Massillon
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Regional Spare Parts Assistant/Customer Service Coordinator
Ambaflex
09.2021 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Streamlined communication processes for improved customer service experience and faster resolution times.
- Reduced customer complaints by implementing effective follow-up procedures and ensuring timely responses.
- Collaborated with cross-functional teams to identify areas of improvement in overall customer care operations.
- Established a positive work environment by fostering teamwork, open communication, and shared goals among staff members.
Dasher
Door Dash
01.2021 - 09.2021
- Planned optimal routes based on GPS software and knowledge of local traffic patterns.
- Maintained contact with dispatching team and management for open communication about delays or other delivery issues.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Asset Protection Associate
Walmart
02.2014 - 05.2021
- Leveraged surveillance and intelligence-led tactics to foster safety and security while minimizing company loss.
- Reviewed CCTV and audited EAS and exception reports to identify dishonest activity, theft and fraud.
- Controlled reduction of loss inventory by protecting company assets.
- Prepared case reports, preserved evidence, interacted with law enforcement and testified in criminal and civil court actions to facilitate prosecution.
- Reported hazardous or unsafe conditions to management to reduce risk of injury.
- Led physical security and safety culture through training and by promoting safe and secure standards.
- Demonstrated industry-standard interrogation skills, conducted interviews and collected evidence and documentation for internal investigations.
- Increased apprehensions and apprehension dollars by motivating and coaching direct reports for optimum productivity and performance.
Asset Protection Manager
Walmart
11.2016 - 10.2017
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
- Achieved security increase by implementing customer and associate safety protocols.
- Represented Walmart in court proceedings and investigations.
- Training of loss prevention staff and meticulous reviews of company documents.
- Wrote reports for internal and external crime, burglary or theft.
Customer Engineer
NCR
02.2012 - 02.2014
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
- Trained customers to use and maintain equipment to reduce service issues.
- Explained complex technology-related issues in understandable terms to customers.
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Serviced cash registers and self checkout at various retail stores throughout Akron/Canton region.
Front End Zone Supervisor
Walmart
09.2009 - 02.2012
- Trained team members in successful strategies to meet operational and sales targets.
- Strategically scheduled 50 team members to maintain optimal staffing at all times.
- Prepared weekly employee work schedules for team members.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Structured budget monitoring and cash movements to minimize security risks and maintain tight controls.
- Monitored cash drawers in 20 checkout stations to verify adequate cash supply.
- Controlled inventory management and stock rotation strategies.
Education
Helping Professions
Cincinnati Christian University
Cincinnati, OHComputer Hardware And Networking
Tech Skills
Independence, OhioSkills
- Evidence Collection
- Surveillance
- Security Camera Monitoring
- CCTV Monitoring
- Physical Apprehensions
- Loss prevention experience
- Analytical skills
- Multitasking abilities
- Report Writing Skills
- Customer Service
- Complaint resolution
- Good listening skills
- POS systems expert
Timeline
Regional Spare Parts Assistant/Customer Service Coordinator
Ambaflex
09.2021 - Current
Dasher
Door Dash
01.2021 - 09.2021
Asset Protection Manager
Walmart
11.2016 - 10.2017
Asset Protection Associate
Walmart
02.2014 - 05.2021
Customer Engineer
NCR
02.2012 - 02.2014
Front End Zone Supervisor
Walmart
09.2009 - 02.2012
Helping Professions
Cincinnati Christian University
Computer Hardware And Networking
Tech Skills
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