Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
AdministrativeAssistant
Michael Coggins

Michael Coggins

Gibsonville,NC

Summary

Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.

Overview

27
27
years of professional experience

Work History

Director of Fleet Refrigeration Training

Salem Leasing Corporation
06.2017 - 06.2025
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Trained and guided more than 75 team members to maintain high productivity and performance metrics.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Assisted in recruiting, hiring and training of team members.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented innovative training programs to increase employee loyalty and reduce turnover.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Worked with ownership to develop professional development program, focused on teaching soft skills such as communication, problem-solving, time management, etc.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of position.
  • Wrote and developed curriculum, manuals, career matrices, test, and evaluations for employee professional development and leadership.
  • Taught classes on professional development and leadership.
  • Created digital content for training programs including online digital courses.
  • Mentor one-on-one with employee to maximize knowledge and grow skill, while identifying potential talents.
  • Spoke to large groups and created presentations and content to instruct, and inform customers and employee's.

Refrigeration Technician & Trainer

Thermo King Corporation
05.2014 - 06.2017
  • Professional transport refrigeration technician:
  • Performed all level of service on Thermo King truck and trailer refrigerated equipment.
  • Performed diagnostic and repair work on all Thermo King Systems.
  • Completed Professional Endorsement at Thermo King University Factory Training School in Minneapolis, Minnesota.
  • Trained new technicians in basic preventative maintenance and refrigeration system operations for truck and trailer units.
  • Primary diagnostic technician completing root cause analysis to identify issues, understand problems and implement corrective actions.
  • Trained and mentored new personnel hired to fulfill various roles.

Diesel Mechanic

Holiday Tours
09.2007 - 06.2014
  • Diesel Technician which included:
  • Inspected heavy-duty diesel & class 8 vehicle systems to assess safety, functionality & FDOT compliance.
  • Performed all FDOT & DOD required annual inspections on all commercial fleet vehicles.
  • Performed preventive maintenance on Detroit and Volvo engines, ZF & Allison transmissions.
  • Performed diagnostic troubleshooting on brakes, wheel end and drive systems.
  • Performed diagnostic troubleshooting on HVAC & electrical systems.
  • Used diagnostic software routinely to address driver inspection write-ups & vehicle alarm codes.
  • EPA Certified & HVAC Specialist.
  • Shift Supervisor, including:
  • Organization of daily work flow & assignments.
  • Performed regular shift management duties, including reports, work orders & parts record keeping.
  • Handled employee conflict resolution.
  • Participated in employee reviews.
  • Training Instructor, including:
  • Instructed new employees with the shop onboarding & familiarization process.
  • Taught company prescribed preventative maintenance procedures & best practices training.
  • Designed & implemented driver vehicle inspection & support training courses.
  • Taught technicians HVAC & refrigeration.
  • Provided technicians with diagnostic & repair order support.

Middle & High School Teacher/Coach

Middle & High School
08.1998 - 06.2006
  • Following graduation from college in 1998, I served as a middle & high school teacher, sports team coach & counselor at several private & charter schools.
  • Duties in these roles were numerous & included:
  • Classroom Lead teacher
  • Coaching sports teams including middle & high school basketball, volleyball & football.
  • Student behavioral and academic Counselor along with directing student lead peer-counseling programs.
  • Teaching Duties included:
  • Teaching Pre-Algebra, Algebra, Applied Math, Physical Science, Earth Science, Grammar & Composition, Biblical Studies, Leadership & Life Skills Training, & Shop & Automotive.
  • Prepared & implemented daily lesson plans & learning strategies covering the required course curriculum & learning objectives.
  • Prepared instructional materials, including worksheets, projects, notes & outlines, & other specialized digital & printable learning resources.
  • Created variety of multimedia content, routinely utilizing technology as part of daily learning strategies.
  • Maintained a dynamic learning environment that's both organized & functional.
  • Provided engaging presentations that encouraged student participation & dialogue as part of the learning process.
  • Utilized a variety methods to engage students including visual, auditory & kinesthetic learning styles.
  • Used both formal tests & quizzes, along with informal assessments to gauge students' learning & mastery of content.
  • Established positive rapport with all students and parents through conversations and classroom, dialogue with students; & in-person & phone conversations, and emails with parents.

Education

Bachelor of Arts - Leaderhsip And Training

Bob Jones University
Greenville, SC
01-1998

Skills

  • Coaching and mentoring
  • Relationship building
  • Communications
  • Professional Writing
  • Curriculum Development
  • Speaking & Influencing
  • Problem Solving
  • Time Management
  • Leadership Development
  • Hiring and retention
  • Project management
  • Staff management
  • Decision-making
  • Content development

Work Preference

Work Type

Full Time

Work Location

Remote

Timeline

Director of Fleet Refrigeration Training

Salem Leasing Corporation
06.2017 - 06.2025

Refrigeration Technician & Trainer

Thermo King Corporation
05.2014 - 06.2017

Diesel Mechanic

Holiday Tours
09.2007 - 06.2014

Middle & High School Teacher/Coach

Middle & High School
08.1998 - 06.2006

Bachelor of Arts - Leaderhsip And Training

Bob Jones University

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