Experienced operations professional with a proven track record in optimizing workflows and driving efficiency. Strong emphasis on team collaboration and achieving measurable results, while remaining adaptable to changing needs and environments. Demonstrated expertise in strategic planning, process improvement, and resource management. Recognized for reliability and effective leadership in high-pressure situations.
Overview
18
18
years of professional experience
Work History
Senior Operations Manager
NXTPoint Logistics
11.2023 - Current
Promoted to Senior Operations Manager to include Lubbock, El Paso, Shreveport, and Miami final mile facilities
Responsibilities included establishing annual location budgets, monthly forecasts, contract evaluation, guiding continuous improvement activities, talent acquisition, retention activities, and compliance
Reported KPIs weekly to the Director of Operations and VP of Finance
Successfully guided onboarding activities of two new national customers at locations to include metrics establishment, monitoring, and collaboration activities with internal and external partners
Guided and completed the conversion of independent contractor model to master carrier model to eliminate operational and financial risk to the Company
Operations Manager
Daryl Flood/NXTPoint Logistics
10.2020 - 11.2023
Managed final mile delivery operations to include upwards of 17 independent contractor delivery teams, and a staff of six
Provided delivery and installation of appliances for single and multi-family homes, as well as retail customers
Responsibilities included establishing an annual location budget, monthly forecasts, customer service, and quality control, claims resolution, driver recruitment and retention activities, and relationship management with new construction site management
Reported KPIs weekly to regional manager and VP of Operations
Successfully guided operational transition through a corporate sale of Daryl Flood Logistics, then split of local site to two independent sites servicing existing and new clients in 2022, to include recruitment of new staff and contractors to service both locations
Materials Manager
RPS Manufacturing Solutions
07.2018 - 03.2020
Primary duties involved managing raw materials inventory for an industrial clothing manufacturer located in Acuna, Mexico
Responsibilities included vendor sourcing, price negotiation, review, and management, as well as inventory analysis, reporting, and management
Directed activities to include materials, warehouse, and logistics staff
Reported monthly KPI's to COO, controller, and key production staff
Consultant/Operations Manager
Supply Chain Management, Inc. and Supply Chain Express
08.2017 - 04.2018
Reviewed and provided comments on the adequacy of company Mission Statement, Core Competencies, Organizational Chart and initiated steps to cure any deficiencies
Planned and executed Electronic Logging Device implementation of electronic logs to comply with Federal Motor Carrier Safety Administration-ordered mandate effective 12/2018
Spearheaded analysis to address lack of company KPI's which led to base metric establishment for weekly and monthly review, resulting in 13% growth in Q1 2018
Implemented marketing strategies for brand awareness and driver recruitment, including web site development
Sourced and negotiated rental equipment, contract carriers, and rates
Dispatched assets and contract carriers according to customer needs, maintaining 98% or greater on-time performance
Served on local committees and participated in outside events to market the company within the community
Production Manager
Red River Commodities, Inc.
11.2016 - 08.2017
Executed plant production activities per MRP demand, and staffed multiple shifts to consistently produce in excess of 6M lbs./month, and upwards of 12M/lbs./month in peak season with the primary goal of driving down overall cost/cwt
Led a production workforce of up to 40 personnel on up to two shifts operating 24 hrs./day
Managed facility in accordance with food safety guidelines; successfully passing annual Safe Quality Foods Audit in July 2017
Established and guided frequent cycle counting for proactive and effective inventory management
Implemented lean strategies to cut down production idle times, material handling traffic, and increase annual production by approximately 50M+ lbs./year
Analyzed monthly production data, including efficiencies, and cost reporting, recommending necessary changes as needed to senior management
Warehouse Operations/Traffic Manager
J&B Industrial Services, Inc.
01.2010 - 08.2016
Managed overall shipping, receiving, warehousing, and assembly activities
Created and successfully managed annual warehouse operational budget of approximately $1M, adjusting as needed to consistently operate near or under budget
Monitored and enforced compliance with policies, procedures, and security in the operation of a US Foreign Trade Zone (FTZ), in accordance with US Customs and Border Protection guidelines, to include reporting activities to US Customs in regard to all import product receipts, to include any discrepancies or inventory variances
Implemented, trained, and maintained 6S/Lean practices, and continuous improvement for warehouse and assembly areas and processes
Directed two warehouse restructures to further improve product flow and storage capacities
Implemented, streamlined, and resolved weekly cycle count activities, successfully improving average count accuracy from 88% to 98.5% or greater on a consistent basis
Negotiated competitive freight rates with various carriers and freight forwarders for inbound and outbound shipping activities, resulting in overall freight cost/spend reduction
Implemented monthly logistics KPI reporting
Assisted in creation of internal audit team to ensure overall company compliance with established ISO 9000 procedures
Recommended development of internal safety committee, serving as an initial member to identify internal safety issues and improvements
Director of Inventory and Order Logistics
ClassOne Orthodontics, Inc.
01.2007 - 01.2010
Streamlined an overstocked, supply-based inventory to a streamlined JIT-based inventory system to facilitate cost reduction and reduce back-order situations
Decreased shipping costs by approximately $50,000 while increasing shipment volume within a 12-month span
Decreased inventory from approximate value of $1.2 million dollars beginning in January 2007 to an approximate value of $500,000 in May 2008 through implementing JIT inventory practices and vendor partnerships
Improved outbound domestic and export orders flows with sales, procurement, and production staff to streamline order fulfillment activities
Initiated restructure of warehouse from numeric-based storage system to demand-based pull system utilizing bin locations and inventory turns to account for a 45% overall daily order fulfillment increase within one year's time
Reduced company payroll by one full-time warehouse position as a result of increased efficiency, realizing additional annual savings of approximately $30k/year
Consulted on planning and process committee to help establish and launch new proprietary technology
Ensured departmental compliance with established Food and Drug Administration procedures and protocols
Advised department status and KPI's to senior management and Board of Directors quarterly monthly
Education
Master of Science - Supply Chain Management
Florida Institute of Technology
Melbourne, FL
10-2016
Bachelor of Science - Business Administration
Wayland Baptist University
Lubbock, TX
Skills
Inventory control proficiency
Lean manufacturing expertise
Vendor relationship management
Transportation logistics expertise
Just-in-time inventory management
Procurement expertise - 10 years
Skilled in managing personnel dynamics
Skilled in negotiation strategies for diverse scenarios
Logistics and Supply Chain Management- 10 years
Budget optimization
Facility operations oversight
Strategic workforce planning
Trend analysis
Transportation management
Workforce engagement
KPI reporting
Strategic planning
Productivity improvement
Operations management
Timeline
Senior Operations Manager
NXTPoint Logistics
11.2023 - Current
Operations Manager
Daryl Flood/NXTPoint Logistics
10.2020 - 11.2023
Materials Manager
RPS Manufacturing Solutions
07.2018 - 03.2020
Consultant/Operations Manager
Supply Chain Management, Inc. and Supply Chain Express
Health & Safety and Facilities Manager at GXO Logistics (previously Clipper Logistics)Health & Safety and Facilities Manager at GXO Logistics (previously Clipper Logistics)