Michael Cohen
Fort Myers,FL
Summary
Field service professional with proven track record in technical diagnostics and repair. Adept at delivering reliable solutions and maintaining high standards in service delivery. Strong focus on team collaboration and achieving results with flexibility to adapt to changing needs. Skilled in equipment maintenance, technical troubleshooting, and customer relations.
Experienced Field Service Professional with strong focus on troubleshooting and maintenance of complex equipment. Known for effective team collaboration and adaptability to changing needs. Skilled in diagnosing issues, performing repairs, and ensuring customer satisfaction. Reliable, results-driven, and capable of handling high-pressure situations with ease.
Hardworking service technician bringing 37+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures.
Overview
38
38
years of professional experience
Work History
Head Cashier
Home Depot
05.2001 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Service Representative 2
Pitney Bowes
12.1986 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Cross-trained and backed up other customer service managers.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
Education
High School Diploma -
Framingham North High School
Framingham, MAComputer Electronics Degree - Computer Electronics
GTE Sylvania Technical School
Waltham, MASkills
- Customer service
- Positive attitude
- Time management strength
- Store opening/closing procedures
- Cash handling
- Employee training
- Customer service management
- Training and coaching
- Cashier training
- Problem-solving
- Troubleshooting and repair
- Field repairs
- Preventive Maintenance
- Technical troubleshooting
- Inventory management
- Technical support
- Repair and installation
- Courteous and professional
Timeline
Head Cashier
Home Depot
05.2001 - Current
Service Representative 2
Pitney Bowes
12.1986 - 11.2024
High School Diploma -
Framingham North High School
Computer Electronics Degree - Computer Electronics
GTE Sylvania Technical School
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