Michael Cole

• Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
• Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
• Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
• Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
• Utilized effective time management skills to balance multiple projects simultaneously without sacrificing quality or efficiency.
• Completed timely and thorough car details for increased customer satisfaction and repeat business.
• Collected and disposed of trash in vehicle console spaces and under seats.
• Maintained car detailing equipment and supplies in optimal condition for daily demands.
• Maintained clean, tidy and safe work environment.
• Vacuumed interiors of vehicles to remove dirt and debris.
• Improved overall vehicle appearance with the use of professional-grade equipment and products.

• Identified opportunities for process improvements within the workshop resulting in increased costeffectiveness.
• Boosted repeat business through excellent communication skills, explaining technical information clearly to customers.
• Guaranteed customer satisfaction through detailed explanations of recommended services and estimated costs before commencing work.
• Upheld exceptional attention-to-detail when replacing worn-out suspension parts, ensuring long-lasting performance for clients'' vehicles.
• Increased safety by properly installing and adjusting suspension components according to manufacturer specifications.
• Enhanced vehicle performance by diagnosing and repairing suspension systems.

• Promoted a safe working environment by adhering to OSHA guidelines and implementing safety training programs for all staff members.
• Assisted senior mechanics with routine maintenance and repair of various types of boats and marine engines.
• Conducted inspections and performed diagnostics on engine performance and mechanical systems
• Learned to replace and repair components such as pumps, starters, and electrical systems under supervision.
• Maintained a clean and organized work environment, ensuring tools and equipment were properly stored and maintained.
• Provided excellent customer service by communicating clearly about repair progress and recommendations.
• Also moved boats from a parking lot to each technicians bays via a forklift

• Safely loaded, transported, and unloaded hot tubs using company vehicles and equipment.
• Coordinated delivery schedules with customers and ensured timely arrival at designated locations.
• Inspected hot tubs prior to delivery to ensure they were in proper working condition and free from damage.
• Provided professional and courteous service to customers, addressing any questions or concerns they had.
• Installed hot tubs according to manufacturer guidelines and customer preferences, including positioning, leveling, and connecting electrical components.
• Conducted thorough post-installation inspections to verify that hot tubs were functioning correctly and met customer expectations.
• Educated customers on basic hot tub maintenance and operation procedures.
• Maintained accurate delivery records and documentation, including delivery manifests, installation reports, and customer sign-offs.
• Adhered to all safety protocols and regulations while operating vehicles and handling hot tubs.
• Diagnosed and repaired mechanical, electrical, and plumbing issues in hot tubs.
• Conducted thorough inspections to identify problems and recommend appropriate repair solutions.
• Replaced faulty components such as pumps, heaters, filters, and control systems.
• Performed routine maintenance tasks including cleaning, sanitizing, and balancing chemicals.
• Provided technical support and guidance to customers on troubleshooting issues and performing basic maintenance.
• Maintained accurate service records and documentation for each repair job.
• Ensured compliance with safety regulations and protocols while performing repairs.

performed tasks like:

• Changing oil and oil filters on all cars
• Change air filters and cabin air filters
• Inspect brakes and tire tread depth
• Remove and reinstall batteries
• Mount and balance tires & Replace TPMS sensors
• Perform tire rotation (sometimes with assistance)
• Recalls and updates
• Janitorial work (scrubbing the shop down and Zamboni the shop

Take trash out sweeping the shop

• Actively participated in continuous improvement initiatives aimed at enhancing refurbishment processes and outcomes.
• Enhanced customer satisfaction with timely communication on repair status updates and resolutions.
• Solved challenging technical problems by researching solutions using available resources such as manuals, online forums, and colleagues'' expertise.
• Consistently met or exceeded refurbishment quotas while maintaining high-quality standards in all repairs.
• Replaced worn or broken parts on machines and equipment.
• Executed tasks within time and budget constraints.
• Rewired and replaced faulty electrical components in equipment.
• Diagnosed and repaired complex mechanical and electrical systems.
• I processed products through a vigorous testing process and worked with items such as scooters, speakers, fridges, icemakers etc. I would test, clean, and package each item. In addition to working on the inventory part of things such as Boxing/labeling/preparing for resale. As well as working with programs like google sheets, fishbowl, and ASANA.

• Managed utility accounts and ensured proper functioning of solar installations in residential and commercial sectors.
• Worked with utilities to implement solutions that minimize energy loss and improve overall system efficiency.
• Analyzed energy consumption patterns and created reports for both internal stakeholders and clients.
• Acted as a liaison between the utility company, customers, and internal teams to ensure optimal service.
• Trained and mentored junior staff in utility management and solar energy systems.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

performed tasks like:

• Changing oil and oil filters on all cars
• Change air filters and cabin air filters
• Inspect brakes and tire tread depth
• Remove and reinstall batteries
• Mount and balance tires & Replace TPMS sensors
• Perform tire rotation (sometimes with assistance)
• Recalls and updates
• Janitorial work (scrubbing the shop down and Zamboni the shop

Take trash out sweeping the shop

I would do a list of things like.

• Prep vehicle for maintenance,
• Perform lubes, Changing oil and oil filters on all ford vehicles,
• Change air filters and cabin air filters, Inspect brakes and tire tread depth,
• Remove and reinstall batteries,
• Mount and balance tires, Replace TPMS sensors , Perform tire rotation (sometimes with assistance),
• Replace windshield wipers front and rear, Replace fuel filters (super duty’s),
• Some experience in everything from brake pads to cab off’s,
• Janitorial work (scrubbing the shop down and Zamboni the shop Take trash out sweeping the shop Perform UVIS’s and Perform PDI’s.

• Cut or saw boards, timbers, or plywood to required size, using a handsaw, power saw, or woodworking machine.
• A wide variety of tasks (I have built bathroom stall doors, floats, fly lines, EV (ElectroVoice) audio system racks, line arrays, led, screens, countless stages, door frames, set houses, rolling platforms, etc)
• Measure and mark cutting lines on materials, using a ruler, pencil, chalk, and marking gauge.
• Install structures or fixtures, such as windows, frames, floorings, trim, or hardware, using carpenters' hand or power tools.