Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michael Coleman

Dallas,TX

Summary

Experienced General Manager with a strong track record in strategic planning, team leadership, and customer-centric initiatives. Proven ability to improve service quality, expand market presence, and drive operational efficiencies. Skilled in building relationships with stakeholders to achieve sustainable business growth.

Overview

9
9
years of professional experience

Work History

General Manager

Freddy’s
03.2025 - Current
  • Led operational strategy to enhance customer satisfaction and streamline service delivery.
  • Developed training programs to improve staff performance and reduce turnover rates.
  • Implemented inventory management systems to optimize stock levels and minimize waste.
  • Analyzed sales data to identify trends and adjust product offerings accordingly.
  • Oversaw hiring processes, ensuring recruitment of qualified candidates aligned with company culture.
  • Fostered a positive work environment, promoting teamwork and effective communication among staff members.

Assistant General Manager

I Fratelli Pizza
03.2023 - 03.2025
  • Mentored junior staff, fostering professional development and enhancing team performance through feedback sessions.
  • Managed scheduling and staffing optimization, ensuring adequate coverage during peak business hours.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Shift Lead

Smoothie King
12.2022 - 03.2023
  • Supervised daily operations, ensuring efficient workflow and adherence to safety standards.
  • Trained and mentored staff on service protocols and operational best practices.
  • Resolved customer complaints promptly, maintaining high levels of service excellence.
  • Improved scheduling efficiency by closely monitoring labor hours and making adjustments as needed.
  • Managed cash handling procedures accurately, ensuring all transactions were properly recorded and reported.

Cell Phone Repair Technician

CPR Cell Phone Repair
01.2022 - 11.2022
  • Diagnosed and resolved hardware and software issues for various mobile devices
  • Successfully repaired over 500 smartphones, achieving a 95% customer satisfaction rate
  • Maintained inventory of repair parts and tools, ensuring efficient workflow
  • Provided excellent customer service by explaining repair processes and offering troubleshooting advice
  • Trained new technicians on best practices for device repairs and customer interactions

Restaurant General Manager

Wingstop
01.2020 - 01.2022
  • Implemented cost control measures that led to a 25% decrease in food waste.
  • Enhanced team performance, resulting in a 15% boost in customer satisfaction.
  • Ensured efficient inventory management.
  • Cultivated an environment focused on continuous development and improvement.
  • Led daily operations to ensure efficient service and high-quality food preparation.
  • Trained and mentored staff on customer service standards and operational procedures.

General Manager

Five Guys
01.2017 - 12.2019
  • Led a team of 25 employees to consistently exceed sales targets by 15% annually.
  • Successfully navigated organizational restructuring, maintaining team morale and productivity during transitions.
  • Executed marketing strategies that improved brand visibility and resulted in a 50% increase in customer acquisition.
  • Trained new staff on customer service protocols and systems, enhancing team performance and service quality.
  • Conducted follow-up calls to ensure customer satisfaction and gather feedback for service improvement.

Education

Bachelor of Science - Hospitality Management

Grand Canyon University
Phoenix, AZ

GED - undefined

Joliet Junior College
Joliet, IL
06.2008

Skills

  • Customer Relationship Management
  • Adaptability to change
  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Inventory control

Languages

English Native

Timeline

General Manager

Freddy’s
03.2025 - Current

Assistant General Manager

I Fratelli Pizza
03.2023 - 03.2025

Shift Lead

Smoothie King
12.2022 - 03.2023

Cell Phone Repair Technician

CPR Cell Phone Repair
01.2022 - 11.2022

Restaurant General Manager

Wingstop
01.2020 - 01.2022

General Manager

Five Guys
01.2017 - 12.2019

GED - undefined

Joliet Junior College

Bachelor of Science - Hospitality Management

Grand Canyon University

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