Michael Coleman
Competitive Engineering
Tucson,AZ
14
years of professional experience
Experienced, hardworking, dependable. I have held a variety of positions at multiple establishments, and have worked my way up at each one. I have open availability and I am willing and able to learn new tasks quickly.
Work History
Machinist
2 Years 5 Months- Operated machinery daily to produce precision parts for various companies. I am able to read blueprints, make sure the parts are Measured out correctly as well as changing tools and setting tools. I have been given the title as support as well as if any other team members need help they can come ask me as well.
- Operated CNC machines to produce precision components, ensuring adherence to specifications.
- Interpreted blueprints and technical drawings for accurate machining processes.
- Conducted quality control inspections to maintain product integrity and compliance standards.
Customer Service Representative
7 Months- Operated in cox sales chat department for Landon. Ranked as top sales agent consistently each month.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed escalated issues to ensure customer satisfaction and retention.
- Utilized CRM software to track interactions and document resolutions efficiently.
Executive Restaurant Leader
1 Year- Managed all day-to-day operations of the store. Making employee schedules, cash handling, ordering of supplies, ensuring establishment was clean and ran smoothly daily. Prepared meals for customers in line with restaurant standards, front counter, clean and other tasks whenever needed.sought growth in sales and have made improvements since placement in this store. Met or exceeded company goals for speed, survey counts, and labor hours since starting at this location.
Assistant Manager
2 Years- Managed daily operations of store. Created employee schedules, handled cash, ordered supplies, and maintained cleanliness and smooth operation of establishment. Prepared meals for customers, front counter, clean and other tasks whenever needed. Drove sales growth and implemented improvements since starting in this store.
- Developed and implemented training programs to enhance staff performance and service quality.
- Streamlined operational processes, resulting in increased efficiency and reduced waiting times for customers.
- Managed inventory levels, ensuring optimal stock availability while minimizing waste and costs.
Manager
2 Years- Managed all day-to-day operations of the store. Made employee schedules, cash handling, ordered of supplies, ensured establishment was clean and ran smoothly daily. Occasionally required to make deliveries, cook, take customer orders. Started as a delivery driver and worked my way up to manager.
- Oversaw daily operations, ensuring efficiency and adherence to quality standards.
- Implemented training programs, enhancing staff performance and customer service skills.
- Developed and maintained inventory management systems to optimize stock levels.
Receptionist
1 Year- Checked in and out guests at front desk, ensuring smooth arrival and departure processes. Assisted guests with complaints and concerns, enhancing overall satisfaction during their stay.
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Responded to guest inquiries and resolved issues to enhance customer satisfaction.
- Coordinated room reservations using property management systems for optimal occupancy rates.
Crew Member
3 Years- Cooked meals, cleaned restaurant, and took customer orders.
- Delivered exceptional customer service while maintaining high standards of food quality.
- Operated kitchen equipment safely and efficiently, ensuring compliance with health regulations.
- Assisted in training new crew members on operational procedures and customer engagement strategies.
Education
Certification - General
Skills
Strong work ethic
Commercial driving
Safe driving
Class A commercial Driver's license
Logbook maintenance
Weather condition awareness
Customer service
Team leadership
Decision-making
Section name
- Willing to relocate: Anywhere
- Authorized to work in the US for any employer
Timeline
Machinist
Competitive Engineering
04.2021 - 09.2023Read More
Customer Service Representative
Afni
09.2020 - 04.2021Read More
Executive Restaurant Leader
Taco Bell
04.2017 - 04.2018Read More
Assistant Manager
Arby's
01.2015 - 01.2017Read More
Manager
Sarpino's
01.2013 - 01.2015Read More
Receptionist
Red Roof Inn
01.2013 - 01.2014Read More
Crew Member
Boston Market
01.2010 - 01.2013Read More
Morton College
Certification from General
Read More