Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Collins

Olathe,KS

Summary

Experienced Technical Specialist with a demonstrated history of working in the information technology and services industry. Skilled in Sales, Communication, Customer Relationship Management (CRM), Market Research, and Management. Strong information technology professional with a Certificate focused in Technical and fundamental analysis from Online Trading Academy. Knowledgeable Technical Specialist successful at setting up servers, desktops, laptops and mobile devices. Trains users and configures protocols to maximize security, usability and performance. Offering [Number] years of IT experience. Dedicated Technical Consultant adept at cultivating long-term partnerships with lucrative clients. Knowledgeable in server hardware and components configurations. Successful career history comprising more than [Number] years. Industrious Technical Specialist knowledgeable about updating software and devices to maintain current software and hardware for optimum productivity. Leveraging training and problem solving abilities to contribute technical knowledge to company and employee success. Experienced Technical Specialist bringing expertise in business IT needs. Expert in [System] and [Software]. Ready to apply [Number] years' experience to new position at [Company Name]. Performance-driven Technical Specialist enthusiastic about improving business IT standards and optimizing resources. Eager to leverage [Number] years of field experience in new position with room for advancement. Specialized [Job Title] focused on expert support of IT system and application rollouts, from planning through day-to-day management. Over [Number] years in Information Technology support roles involving large-scale, distributed environments. Consistently sought to advise executives on product use based on knowledge and expertise in strategic planning. Successful track record leading implementation processes, roadmapping and risk assessment. Experienced [Job Title] with [Number] years providing technological insight for managing organizational IT infrastructure. Hands-on leader providing assistance with technology research, consulting services and planning and support, including in-field testing and staff training. Conducted periodic audits and troubleshooting to maintain seamless, high level of optimized technology access. Critical expertise in leading full IT deployment, including design, management and evaluation. Successful background maintaining efficient [Type] systems by leveraging infrastructure and operational knowledge to enhance processes. Practiced troubleshooter with diagnostics procedure expertise and in-depth technical experience. Expert [Software] and [System] user. Astute professional highly skilled in large-scale IT installation and upgrade projects. Talented individual offering dynamic skill set in network infrastructure, global connectivity and pre-sales assistance. Over [Number] years consulting experience within [Type] technology sector. Enthusiastic [Job Title] polished in optimizing systems to address dynamic needs, improve collaboration and strengthen security. Weighs crucial business and IT needs against procedural limitations to assess roadmaps for optimal functions. Consummate [Job Title] proven at enhancing hardware and personnel through careful training and curation. Skillful at maximizing operational transparency to expose and eliminate bottlenecks in asset and employee utilization. Fearless designer of complete technical roadmaps covering every stage of operations. Abides through full product lifecycle, including procurement, asset management and disposal. Accomplished Technical Officer with [Number] years of hands-on experience developing [Industry] technology solutions for company demands and projects. Hardworking and communicative with superb talents in [Area of expertise] and [Area of expertise]. Successful at delivering critical projects on time and under budget. Accomplished Technical Consultant with over [Number] years driving proactive IT solutions and working on workflow-related issues in government and financial sectors. Certified in [Area of certification] and expertise in [Area of expertise]. Rational [Job Title] with [Number] years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems. Competent Technical Consultant offering wealth of experience in project management, system failure analysis and motherboard design. Over [Number]-year background in electrical engineering and enthusiasm for [Area of expertise]. Experienced software developer and project manager. Bilingual Technical Consultant with background recommending end-to-end solutions to augment clients' business processes. Over [Number] years of experience in project planning, requirements gathering and client relationship management. Expertise in [System] and [Software] within [Industry]. Personable Technical Consultant with [Number] years helping individuals and companies better utilize technology to achieve goals. Adept at communicating complex concepts and technical roadmaps to everyone from Chief Technical Officers to Floor Workers. Accomplished at applying statistical analysis to upgrade systems and operations, without dismissing invaluable human input and intuition. Forward-thinking professional offering [Number] years of experience working for IT consulting firms on configuration projects. Trained in [Area of expertise] with extensive [Type] skills and history of proactivity. Dedicated to solution-oriented problem-solving.

Overview

14
14
years of professional experience

Work History

Technical Specialist II

BankOnIT
Lenexa, Kansas
02.2019 - Current
  • Coordinated internal resources with third parties/vendors for execution of projects
  • Created and provided comprehensive project documentation
  • Proposed recommendations on how to improve the effectiveness, efficiency and delivery of services through the use of technology and technical methods and methodologies
  • Developed comprehensive project plans to be shared with clients as well as other staff members
  • Recognized opportunities for business change and communicated persuasively to appropriate personnel
  • Collaborated with Technical Engineers and other Technical Specialists to ensure solutions within their technical scope fit with strategic direction
  • Managed technical assignments that involve specialists from various disciplines, and assumed responsibility for the quality, timely delivery, and appropriateness of the team’s recommendations
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  • Assisted in resolving complex technical issues, while investigating the root cause of problems with recommendations
  • Delegate project tasks based on team members' individual strengths, skill- sets, and experience.

Support Analyst

Bolder Healthcare Solutions, Overland Park
Lenexa, KS
03.2018 - 02.2019
  • Created (HIPPA Compliant) Windows 10 Images/Imaging process, for multiple Medical subsidiaries using Dell Image recovery tool deployed from network drive
  • All application updates made to image via (virtual box) for IT
  • Infrastructure team
  • Configured RDP, and VPN setups for multiple hospital billing and coding endpoints
  • Systematically organized equipment deployments and refreshes for several divisions of end users
  • Managed time, tasks, incidents, and communication, via Samanage ticket queue, email, and phone
  • Analyzed customer needs and suggested upgrades or additional features to meet their requirements
  • Established documentation for all standardization of deployment methods, and asset tracking throughout all factions of Bolder.
  • Met performance metrics for factors such as call volume thresholds and call time guidelines, producing exceptional customer feedback and providing [Result].
  • Monitored helpdesk and responded to incoming tickets to address support needs.
  • Supported users with software, hardware and network issues.
  • Contributed to on-site and technical support for third-party software titles such as [Software] and [Software] for [Type] personnel.
  • Created user accounts and managed access control.
  • Performed troubleshooting of network connectivity for BYOD (Bring Your Own Device) participants, confirming successful connectivity and BYOD policy compliance.
  • Performed remote support tasks for mobile devices such as smartphones and tablets, correcting issues on iOS and Android units via [Software].
  • Configured and distributed devices used daily by employees.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Configured hardware, devices and software to set up work stations for employees.
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
  • Answered customer support inquiries via specialized ticket tracking platforms.

CEO

Collins Consulting
Olathe, Kansas
01.2008 - 02.2018
  • Fostered and maintained strong, long-lasting customer relationships
  • Maintained records of daily data communication transactions, problems, and remedial actions taken
  • Referred major hardware/software problems as well as defective products to vendors and technicians for service
  • Responded to all customer inquiries thoroughly and professionally
  • Developed and implemented operational policies and procedures
  • Operated as the lead point of contact for all matters specific to client accounts.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Maintained effective staff and resource utilization rates to balance financial and operational obligations.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Monitored use of best practices at levels and implemented corrective actions to bring employees into compliance.
  • Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
  • Prepared organization for forecasted demand levels through effective operational planning.
  • Identified and capitalized on short- and long-term revenue generation opportunities to maximize bottom-line profitability.
  • Drove implementation of new market expansion to propel business forward and adapt to market changes.
  • Negotiated terms of business acquisitions to increase business base, solidify market presence and diversify offerings.
  • Coached and guided senior managers to improve effectiveness and policy enforcement, resulting in improved employee job satisfaction and higher performance levels.
  • Worked with department heads to stay current on needs and offer high-level support for day-to-day operations.
  • Determined vision and strategic direction for [Type] area and coordinated resources to achieve targets within optimal timeframes.
  • Spearheaded initiatives to better target business metrics tracking and improve decision-making with real-time data.
  • Improved business profits by [Number]% through strategic updates to processes, procedures and team makeup.
  • Increased company revenue by $[Amount] in [Timeframe] through aggressive new market strategies.
  • Oversaw large-scale staff recruitment and development initiatives to keep workforce skilled and effective.
  • Developed and implemented strategic updates to [Type] operations to solve issues affecting efficiency, profitability and production.
  • Led strategic and business initiatives to successfully grow revenue in areas such as [Type] and [Type].
  • Spearheaded product line diversification to achieve [Number]% increase in revenue and penetrate wider markets.
  • Met dynamic needs by keeping internal systems scalable and highly responsive.
  • Initiated aggressive hiring push and training of industry-renowned candidates as department managers to drive organizational improvements.
  • Directed sell-off of excess inventory to retailers and liquidators to satisfy debts and allow for production retooling.

Education

Technical Science

Pinnacle Career Institute

Certificate, Technical and fundamental analysis - undefined

Online Trading Academy
2016

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Paola High School
1999

Skills

  • Top Skills
  • Business Intelligence
  • Communication
  • Social Networking
  • User Training Expertise

Timeline

Technical Specialist II

BankOnIT
02.2019 - Current

Support Analyst

Bolder Healthcare Solutions, Overland Park
03.2018 - 02.2019

CEO

Collins Consulting
01.2008 - 02.2018

Technical Science

Pinnacle Career Institute

Certificate, Technical and fundamental analysis - undefined

Online Trading Academy

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Paola High School
Michael Collins