Michael Collins
Lakeland,FL
Summary
Motivated and personable manager with extensive experience in technology project management. Skilled in process and quality improvement, as well as supply chain, logistics, distribution, manufacturing, purchasing, credit cards point-of-sale, refunds, credit increases, PCI compliance, closing sales at new card approvals, transfers, IT, HR, CRM, ERP, and procurement. Proven project executive adept at managing highly complex programs across various technology platforms and globally distributed locations. Successfully handled budgets exceeding 10MM USD. Specializes in overseeing large-scale software development projects. Results-driven problem solver with expertise in business and technology project management. Proficient in the Scrum Master role, team leadership, effective communication, strategic planning, and operational analysis.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Project Manager/Business Analyst
Hillsborough County Clerk of Court & Comptroller
01.2018 - 03.2024
- Managed complex, multi-component projects having enterprise-wide impact
- Used Tyler Technologies Odyssey software to make advancements in sending and receiving messages, updating reports at $2MM per year savings
- The projects were waterfall methodology.
Project Manager/Business Analyst
Westgate Resorts
11.2016 - 03.2017
- Managed multi-phased technology projects throughout purchasing, telecom, and financial lines of business
- Documented requirements, process re-engineering/mapping, and workflows in Visio, MS Office, and Service Desk.
IT Delivery Lead
Ellucian
06.2016 - 09.2016
- Implemented an agile delivery for CRM implementation to Saas customers which resulted in more efficient transactions and quicker realization of Return on Investment (ROI)
- Created a conversion schedule and communicated with Saas customers to follow the established plan using Service Now, Sharepoint and MS Project.
IT Project Manager
Kforce
08.2015 - 11.2015
- Led flexible planning sessions to help product owners prioritize and plan delivery of requirements, and reflective meetings at the end of each sprint to implement process improvements
- Managed internal and external technology resources to secure, deploy, configure, and test new infrastructure components.
IT Portfolio Manager
Publix Supermarkets
10.2006 - 06.2015
- Sustained project portfolio for the HR/SAP line of business in the IT department including PMO responsibilities and processes for the team
- This included managing resources and plans in Clarity, synchronizing with business and IT delivery teams, ensuring readiness and line of business budgets.
IT Sr. Project Manager
Publix Supermarkets
09.2005 - 10.2006
- Lead and manage projects and programs to the achievement of goals within budget and schedule
- Plan and coordinate departments and systems, acquire and manage resources, communicate status and issues, and identify and manage risks.
IT Project Manager
Publix Supermarkets
01.2000 - 09.2005
- Lead and manage projects to the achievement of goals within budget and schedule
- Plan and coordinate departments and systems, acquire and manage resources, communicate status and issues, and identify and manage risks.
Sr. Training Specialist
Publix Supermarkets
01.1999 - 01.2000
- Facilitated instruction to participants in a classroom environment
- Managed quality improvement projects
- Wrote reports, correspondence, and training guides using Microsoft Word, Powerpoint, Excel, and Access.
Instructional Design Specialist
Publix Supermarkets
12.1997 - 01.1999
- Wrote reports, correspondence, and training guides using Microsoft Word, Powerpoint, Excel, and Access
- Worked in a team environment to design, develop, and deliver training programs
- Worked with subject matter experts (SMEs) to develop new training materials.
Education
Education - Social Science -
University of South Florida
01.1996
Business Administration -
Polk State College
01.1990
Skills
- Project Management: Clarity, MS Project, MS Office Suite, SharePoint, Zoom, Web Ex, Microsoft Teams, Project Change Request (PCR) Approval Process, Storyboard Reporting System, Outlook, Weekly Executive Reporting, SOX Audit Process, Quarterly CIO Reporting Process, Agile/SCRUM
- Other Tools: HP Quality Center, LoadRunner, Peregrine Enterprise Incident Management System (EIMS), Service Now, CA Service Desk, Manage Engine/Service Desk, TOAD, Viewstar, IBM Kenexa, Oracle Self Service, Kronos, Odyssey, Triedata, Quadient, MyFloridaCounty Payment Processor, Florida e-Filing Portal
Certification
- Project Management Professional, Project Management Institute, 2005 - 2024
- Certified Public Manager, The Florida Center for Public Management at Florida State University, 2021
Personal Information
Title: PMP, CPM
Timeline
Project Manager/Business Analyst
Hillsborough County Clerk of Court & Comptroller
01.2018 - 03.2024
Project Manager/Business Analyst
Westgate Resorts
11.2016 - 03.2017
IT Delivery Lead
Ellucian
06.2016 - 09.2016
IT Project Manager
Kforce
08.2015 - 11.2015
IT Portfolio Manager
Publix Supermarkets
10.2006 - 06.2015
IT Sr. Project Manager
Publix Supermarkets
09.2005 - 10.2006
IT Project Manager
Publix Supermarkets
01.2000 - 09.2005
Sr. Training Specialist
Publix Supermarkets
01.1999 - 01.2000
Instructional Design Specialist
Publix Supermarkets
12.1997 - 01.1999
Education - Social Science -
University of South Florida
Business Administration -
Polk State College
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