Michael Collins
Menifee,CA
Summary
Seeking a challenging position that fully utilizes skills and knowledge, while offering potential for growth within the company. Eager to contribute expertise and make a meaningful impact in a dynamic work environment. With a strong background in dealership parts, equipped with necessary skills to excel in this role. Committed to continuous learning and professional development, ready to take on new challenges and contribute to the success of the organization.
Overview
18
18
years of professional experience
Work History
Parts Specialist
Mossy Nissan/Oceanside Infiniti
07.2018 - Current
- Helped Parts manager with end of month accounting.
- Receiving parts, including placing them into inventory and properly labeling them
- Monitoring the current parts inventory and proper discard of warranty parts
- Programs Exceed and Electronics parts catalogue
- Assist customers over phone with phone orders, inventory checks and part id to find a purchase
- Maintain proper open/closing processes in the department
- Collaborated with 30 service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Organized parts storage and stocked inventory according to established guidelines.
- Examined returned parts for defects and exchanged defective parts or refunded money.
Parts Specialist (Porsche, Audi, Lamborgini)
Indigo Car Group
01.2018 - 06.2018
- Programs CDK, Audi ETKA, PET2, Lamborghini catalogue.
- Opened and closed parts department
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with 40 service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
Assistant Parts Manager
Orange Coast Infiniti
04.2015 - 12.2017
- Assisted with back counter and front counter
- Programs ADP drive, AS400, Nissan Fast
- Whole sale, JDM and performance parts sales
- Whole sale performance parts sales
- Assisted customers over phone with orders, inventory checks
- Opened and closed parts department
- Collaborated with service technicians to ensure proper parts allocation for repairs, reducing downtime for customers'' vehicles.
- Maximized sales opportunities by identifying upsell potential on customer orders, maintaining a high level of product knowledge.
- Ensured smooth day-to-day operations, delegating tasks to team members while ensuring adherence to company policies and procedures.
- Assisted in training new employees on parts department processes, improving their productivity and understanding of the role.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Sales/Tech Advisor
Motorsports Auto
05.2014 - 04.2015
- Closes new accounts by answering 30 plus telephone calls, faxes and e-mail inquiries; verifying and entering information
- Fills orders by transferring orders to fulfillment; communicating expected delivery date
- Develops accounts by checking customer's buying history; suggesting related and new items; explaining technical features
- Maintains and improves quality results by following standards; recommending improved policies and procedures
- Recommends changes in products, service, and policy by evaluating results and competitive developments
- Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management
- Updates job knowledge by studying new product descriptions
- Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests
Parts Advisor
Orange Coast Infiniti
01.2011 - 05.2014
- Programs ADP drive, AS400, Nissan Fast
- Assist customers over phone with orders, inventory checks and orders
- Set up route for deliveries
- Open and close parts department
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
- Collaborated effectively with colleagues in both the parts department and other areas of the business, fostering a supportive team atmosphere focused on achieving common goals.
- Contributed to overall company growth and profitability by consistently providing outstanding customer service and maintaining a high level of proficiency in all aspects of the Parts Advisor role.
- Conducted thorough research on specialized or hard-to-find parts, leveraging industry connections and expertise to locate the necessary components for customers.
- Continuously pursued professional development opportunities to stay current on industry trends and best practices related to automotive parts advising roles.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Adhered to company guidelines for performance and compliance.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Organized parts storage and stocked inventory according to established guidelines.
- Optimized storage solutions within the warehouse to maximize space utilization while maintaining easy access to frequently requested items.
Truck Driver
Werner Enterprise
03.2010 - 01.2011
- Drove western region took delivering product to customers in a 53-foot trailer
- Had to follow all DOT regulations, state and city regulation
- Drove through all types of weather
Bumper Technician/ Supervisor
Keystone Automotive
04.2009 - 09.2009
Supervisor
Super Autobacs U.S.A
01.2007 - 02.2009
Education
USA Truck Driving -
USA Truck Driving
Rialto, CA03.2010
Riverside Community College -
Riverside Community College
Riverside, CA04.2006
UTI -
UTI
Rancho Cucamonga, CA12.2002
Rubidoux High School -
Rubidoux High School
Riverside, CA12.2000
Skills
- Customer Service
- Ordering parts
- Improving customer satisfaction
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Multitasking Abilities
References
- Bryant Bruning, Infiniti and Ford Parts Director, Tustin, CA, (949) 892-7127, bryantbruning@gmail.com, Mike and I worked together at Infiniti of Riverside and OC Infiniti parts department. Mike was eager to learn, grow and always faced a challenge with optimism and a 'can do' attitude. Mike was able to consistently maintain his standards in the parts development.
- Christopher Pinedo, Service Director, Rockwall,TX,(469) 887-1322 Chris.Pinedo@NormReeves.com, Working alongside Mike for nearly 2 years was an amazing experience. Overall, he is quick and efficient at his own tasks and always was great support system to all team members. Mike would go above and beyond to make sure that his knowledge base was consistently growing, which made him an even stronger leader and strong asset to the store.
Timeline
Parts Specialist
Mossy Nissan/Oceanside Infiniti
07.2018 - Current
Parts Specialist (Porsche, Audi, Lamborgini)
Indigo Car Group
01.2018 - 06.2018
Assistant Parts Manager
Orange Coast Infiniti
04.2015 - 12.2017
Sales/Tech Advisor
Motorsports Auto
05.2014 - 04.2015
Parts Advisor
Orange Coast Infiniti
01.2011 - 05.2014
Truck Driver
Werner Enterprise
03.2010 - 01.2011
Bumper Technician/ Supervisor
Keystone Automotive
04.2009 - 09.2009
Supervisor
Super Autobacs U.S.A
01.2007 - 02.2009
USA Truck Driving -
USA Truck Driving
Riverside Community College -
Riverside Community College
UTI -
UTI
Rubidoux High School -
Rubidoux High School
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