Michael Collins

• Assisted Fastbreak Sports customers with product questions, sizing, and order support.
• Resolved Fastbreak Sports complaints through phone, email, and in-store communication.
• Processed returns, exchanges, and refunds using Fastbreak Sports point-of-sale system.

Managed Walmart department operations and daily sales floor priorities.

Managed operations and inventory for deli and produce sections, ensuring optimal stock levels and product freshness.

• Supervised associates across stocking, zoning, and customer service tasks.
• Delegated daily tasks to employee team, coordinating efforts to maintain workflow and service quality.
• Trained team members on merchandising standards and store policies.