Michael Colon Jr
Enfield,CT
Summary
Dependable professional with strong background installing, maintaining and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Overview
8
8
years of professional experience
Work History
Field Service Pro & Sales
Vivint
Springfield, MA
11.2022 - Current
- Engaged with a variety of residential customers and commercial customers on a daily basis
- Completed the full sales and install process on every job. Including: appointment readiness, introduction, walkthrough design, close and review.
- Consistently reached daily service upsell metrics and install upsell metrics.
- I have personally obtained and closed many P.R.S accounts. (Personal Referral Sales)
- I won vivint M.V.P for Q1 2024 during the northeast regional meeting back in April
- Constantly dealing with overcoming objections, and converting frustrated customers back into happy clients
- Able to meet complex deadlines with efficiency
- Regularly followed up with existing customer to address issues and to pitch product upsell and get referral engagement
- I have a great knowledge of all vivint products and equipment and their functions to the tee, since I have been in the field.
- I have installed and serviced hundreds of accounts and have done work in multiple states.
Pest Control Specialist
Eco Choice Termite & Pest Control LLC
Bolton, CT
07.2021 - 11.2022
- Adhered to safety procedures when applying pesticides to reduce exposure to people and animals.
- Followed safety procedures when handling materials and discarding waste.
- Maintained knowledge and adhered to state rules and regulations.
- Met with customers at residences and places of business to check on pest and rodent situations.
- Utilized appropriate protective gear and equipment during application.
- Identified infestations and isolated sources with physical inspections of premises.
- Determined which method of elimination would be the most effective depending upon the type of pest and degree of infestation.
- Detailed every job in well-written report, pointing out sanitation and structural issues that could result in pest activity.
- Explained and reviewed service agreements with customers to cultivate understanding and customer satisfaction.
- Attended workshops and seminars hosted by employer to keep current on methods regarding pest control.
- Recognized for consistent quality service and efficiency.
- Calculated fumigant and chemical applications requirements based on size of building and exterior footprint.
Ravioli Chef
DiFiore Ravioli Shop
Rocky Hill, CT
05.2020 - 07.2021
- I was the head ravioli chef for Di Fiore Ravioli Shop. I made all 15 different raviolis. This included making all 15 different ravioli filling mixes from scratch, varying from 50-70lb filling mixes each.
- This job requires a high level of responsibility, as I am in charge for all production. I produce everything from the 50-70 lb batches of dough to the fillings, to making the raviolis using a ravioli machine and partially prepping them for retail packaging.
- Multi tasking and timing is extremely crucial to this position.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
Front Line Cook
Copper House Tavern
Somers, CT
03.2016 - 05.2019
- Sought out and implemented methods to improve service and team performance to boost business sustainability.
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
- Protected food from spoilage by properly storing in freezer and refrigerator.
- Incorporated customer recommendations and feedback to experiment with new dish creations.
- Created exciting dishes to draw in clientele and increase revenues.
- Monitored quality, presentation and quantities of plated food across line.
- Greeted and encouraged feedback from customers, using feedback to implement positive changes within the business.
- Able to work fast and efficient while having the ability to multi task with several things at once.
Education
Associate of Science - Culinary Arts
Manchester Community College
Manchester, CTPlant Protection And Pest Management
Quality Pro Certified
Pest Control
Jr Operator Licensee
Skills
- Sales
- Customer Service
- Team building
- Quality Assurance
- Troubleshooting
- Compliance
- Interpersonal Communication
- Multitasking
- Reports and documentation
- Problem resolution
- Planning and coordination
- Inventory management
- Organization
Timeline
Field Service Pro & Sales
Vivint
11.2022 - Current
Pest Control Specialist
Eco Choice Termite & Pest Control LLC
07.2021 - 11.2022
Ravioli Chef
DiFiore Ravioli Shop
05.2020 - 07.2021
Front Line Cook
Copper House Tavern
03.2016 - 05.2019
Associate of Science - Culinary Arts
Manchester Community College
Plant Protection And Pest Management
Quality Pro Certified
Pest Control
Jr Operator Licensee