Summary
Overview
Work History
Education
Skills
Phone Numbers
Leadership Experience
Timeline
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Neema Muhammad

Smyrna,GA

Summary

Hardworking senior underwriting specialist with over five years of experience in insurance. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

5
5
years of professional experience

Work History

Senior Underwriting Specialist

Progressive Insurance Company
2023.01 - Current

Designated to mentor 15+ new hire consultants as a resource preparing them to effectively communicate company's expectations, business requirements, and analyze potential risks

Provided peer to peer feedback, collaborated on team projects, while excelling in resolution and decision making skills

Coached team members with developing stronger knowledge in problematic areas

Demonstrated self reliance, and resourcefulness.

CRM Service Consultant

Progressive Insurance Company
2021.01 - 2023.01

Selected to provide peer coaching for newly hired representatives to help them better understand the job, navigate guidelines, and improve customer experiences

Facilitated meetings, and huddles

Established the ability to determine key issues from confused and incomplete information

Build sustainable relationships of trust through open and interactive communication

Provided accurate, valid, and complete information by using the right guidelines/sources.

Sales Leader

IM (International Markets) Academy
2020.01 - 2021.01

Led team of 75+ individuals training them in sales, investing, and leadership

Ability to handle wide variety of tasks such as enrolling and onboarding new members

Facilitated coaching's daily, providing feedback to help support team members with both their individual and team success

Developed new sales leaders within company

Organized / Hosted company events.

Licensed M&R Portfolio Telesales Agent

United Health Care
2019.01 - 2020.01

Developed custom insurance plans for insured

Scheduled appointments, meetings, and answered 40+ calls daily

Acknowledged insured's concerns while providing helpful solutions through education, for plans that best fit their needs.

Education

Bachelors of Arts in Speech Communications -

Georgia State University
03.2024

Certification of Specialization in Deaf Communications and American Sign Language Interpretation -

Saint Louis Community College
01.2020

Skills

Proficient in MS Office

MS Word

MS Excel

MS PowerPoint

Marketing

Sales

Customer Service

Leadership

Communication

Coaching

  • Mentorship
  • Resourcing

Phone Numbers

314.556.0204, 440.566.9360

Leadership Experience

  • 2023, Progressive New Hire Resource, Progressive Team Newsletter Representative
  • 2022, Progressive Role Model, Progressive DRG Newsletter Committee, Progressive Team Newsletter Committee
  • 2020, Sisterhood Sunday Women's Self Love & Empowerment Mentor
  • 2016, Bayless High School Commencement Speaker
  • 2014-2016, Bayless High School Dance Captain and Color Guard Captain

Timeline

Senior Underwriting Specialist

Progressive Insurance Company
2023.01 - Current

CRM Service Consultant

Progressive Insurance Company
2021.01 - 2023.01

Sales Leader

IM (International Markets) Academy
2020.01 - 2021.01

Licensed M&R Portfolio Telesales Agent

United Health Care
2019.01 - 2020.01

Bachelors of Arts in Speech Communications -

Georgia State University

Certification of Specialization in Deaf Communications and American Sign Language Interpretation -

Saint Louis Community College
Neema Muhammad