Hardworking senior underwriting specialist with over five years of experience in insurance. Excellent reputation for resolving problems and improving customer satisfaction.
Designated to mentor 15+ new hire consultants as a resource preparing them to effectively communicate company's expectations, business requirements, and analyze potential risks
Provided peer to peer feedback, collaborated on team projects, while excelling in resolution and decision making skills
Coached team members with developing stronger knowledge in problematic areas
Demonstrated self reliance, and resourcefulness.
Selected to provide peer coaching for newly hired representatives to help them better understand the job, navigate guidelines, and improve customer experiences
Facilitated meetings, and huddles
Established the ability to determine key issues from confused and incomplete information
Build sustainable relationships of trust through open and interactive communication
Provided accurate, valid, and complete information by using the right guidelines/sources.
Led team of 75+ individuals training them in sales, investing, and leadership
Ability to handle wide variety of tasks such as enrolling and onboarding new members
Facilitated coaching's daily, providing feedback to help support team members with both their individual and team success
Developed new sales leaders within company
Organized / Hosted company events.
Developed custom insurance plans for insured
Scheduled appointments, meetings, and answered 40+ calls daily
Acknowledged insured's concerns while providing helpful solutions through education, for plans that best fit their needs.
Proficient in MS Office
MS Word
MS Excel
MS PowerPoint
Marketing
Sales
Customer Service
Leadership
Communication
Coaching