Michael Combs
Clarksville,TN
Summary
Experienced Customer service representative with 6+ years in the field. I have a strong attention to detail, good work ethic, and positive attitude. I have excellent problem-solving skills, good written and verbal communication, and am good with people.
Overview
19
19
years of professional experience
Work History
Personal Care Assistant
AtHome Healthcare
Lebanon, TN
06.2021 - Current
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
- Assisted physical therapists with exercises designed to increase strength, coordination, balance and flexibility.
- Accompanied clients to medical appointments and provided transportation services when necessary.
- Prepare meals for client.
- Assist with bathing, dressing, and other assorted daily needs.
- Run errands for client such as shopping and paying bills
Returns Processor
Gap
Gallatin, Tennessee
09.2018 - 12.2020
- Processed customer returns for refunds
- Receive product from retail outlets to be placed for online sales
- During peak seasons would be rotated to either picking or packing departments
Associate
Batteries Plus Bulbs
Clarksville, TN
04.2018 - 09.2018
- Operated equipment such as scanners and scales correctly during checkout process.
- Processed payments using point-of-sale systems.
- Processed and stored incoming inventory
- Change batteries for customers. ex. watch batteries, car remote, auto batteries, and various others
Quality Control Inspector
TG Automotive Sealing
Hopkinsville, Kentucky
02.2016 - 06.2016
- Inspected product for defects
- communicated findings with various departments
- worked various projects outside department
Inbound Stower
Amazon
Lebanon, TN
06.2012 - 08.2012
- Operated various equipment to stow merchandise
- Used handheld rf scanner to place merchandise into locations
- Sorted and restacked inbound merchandise on docks before placement for stowing
Crew Member
McDonald's
White Pine, Tennessee
01.2011 - 06.2012
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Checked expiration dates on all products before serving them to customers.
- Adhered to health department regulations regarding food handling procedures.
Emergency Dispatch Operator
ADT
Knoxville, Tennessee
01.2009 - 04.2011
- Monitored alarm systems for residential and business customers
- Placed necessary outbound calls when alarm was received
- Coordinated with various emergency services to facilitate or decline dispatch with proper customer authorization
Senior Resolution Specialist
Jewelry Television
Knoxville
04.2005 - 01.2009
- Resolved customer issues via phone
- Processed partial refunds for customers
- Handled escalated customer calls for inbound agents
- Provide personal assistance for customers resolving exchange and quality issues
Education
High School Diploma -
Clarksville High School
Clarksville, TN05-1990
Skills
- Housekeeping tasks
- Memory care techniques
- Nutrition monitoring
- Transportation Assistance
- Complaint resolution
- Call Management
- Account updating
- Appointment Scheduling
- Data Entry
- Product Knowledge
- Inbound and Outbound Calling
- Product Education
- Follow-up skills
- High attention to detail
Timeline
Personal Care Assistant
AtHome Healthcare
06.2021 - Current
Returns Processor
Gap
09.2018 - 12.2020
Associate
Batteries Plus Bulbs
04.2018 - 09.2018
Quality Control Inspector
TG Automotive Sealing
02.2016 - 06.2016
Inbound Stower
Amazon
06.2012 - 08.2012
Crew Member
McDonald's
01.2011 - 06.2012
Emergency Dispatch Operator
ADT
01.2009 - 04.2011
Senior Resolution Specialist
Jewelry Television
04.2005 - 01.2009
High School Diploma -
Clarksville High School
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