Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Michael Conatser

Kuna,ID

Summary

Dynamic Operating Partner with a proven track record at P.F. Chang's Bistro, excelling in operational excellence and team development. Spearheaded initiatives that enhanced guest satisfaction and optimized inventory management, achieving significant cost savings. Skilled in data analysis and conflict resolution, fostering a culture of continuous improvement and high performance.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Operating Partner

P.F. Chang's Bistro
09.2013 - Current
  • Led operational improvements to enhance guest experience and streamline service delivery.
  • Developed training programs for staff to ensure adherence to company standards and policies.
  • Implemented inventory management systems, reducing waste and optimizing stock levels.
  • Collaborated with culinary teams to create seasonal menus, driving customer engagement and satisfaction.
  • Analyzed financial reports to identify cost-saving opportunities and improve profitability margins.
  • Oversaw daily operations, ensuring compliance with health regulations and quality standards.
  • Facilitated communication between departments to enhance workflow efficiency and team collaboration.
  • Mentored junior managers, fostering leadership skills and promoting a culture of continuous improvement.
  • Managed budgets and financial performance, ensuring cost-effective allocation of resources.
  • Improved overall customer satisfaction through timely and effective problem resolution.
  • Reviewed internal workflows regularly to identify bottlenecks for proactive improvements leading to increased productivity.
  • Set and implemented promotional strategies to drive business growth.
  • Managed effective customer service and quality assurance programs to protect business reputation.
  • Determined appropriate financial goals and administered budgets to control expenses.
  • Recruited and hired qualified candidates to fill vacancies.
  • Analyzed data trends to identify areas for improvement and drive informed decision-making processes.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Chef

Olive Garden Restaurant
02.2006 - 09.2013
  • Supervised kitchen staff, ensuring adherence to food safety standards and quality control.
  • Streamlined kitchen operations, improving efficiency and reducing food waste.
  • Trained junior chefs on culinary techniques and best practices in food preparation.
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Maintained well-organized mise en place to keep work consistent.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
  • Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
  • Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
  • Collaborated effectively with front-of-house team for seamless dining experience and positive customer feedback.
  • Boosted team morale and productivity with regular training sessions on culinary techniques and customer service standards.
  • Improved kitchen safety, conducting comprehensive training on proper equipment use and emergency procedures.
  • Maintained high standards of cleanliness and organization in kitchen, passing all health inspections with excellent ratings.
  • Evaluated food products to verify freshness and quality.
  • Monitored food production to verify quality and consistency.

Education

High School Diploma -

Coastal Carolina Community College
Jacksonville, NC

Skills

  • Operational excellence
  • Data-driven decision making
  • Efficiency optimization
  • Training and coaching
  • Team development
  • Organizational development
  • Performance improvement
  • Compliance
  • Facilities management
  • Customer relationship building
  • Conflict resolution
  • Data analysis
  • Knowledgeable in [software]

Certification

Servsafe certified

Timeline

Operating Partner

P.F. Chang's Bistro
09.2013 - Current

Chef

Olive Garden Restaurant
02.2006 - 09.2013

High School Diploma -

Coastal Carolina Community College

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Michael Conatser