Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Conley

Sherwood,Arkansas

Summary

Hospitable Assistant Front of House Manager leverages interpersonal and communication skills to lead, influence and encourage staff and deliver outstanding experiences for guests. Advocates sound financial and business decision-making and demonstrates honesty and integrity by [Action]. Performs well under pressure and thrives in fast paced high-volume environments. Dynamic [Job Title] possessing first-rate communication, recordkeeping and time management skills. Extensive knowledge of suggestive selling techniques, inventory management and banquet and special event coordination and pricing. Offering [Number] years of experience performing general supervisory and management duties, including employee scheduling and handling customer concerns. Flexible, results-oriented Manager offering focused leadership and [Type] operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases. [Job Title] assists with front office functions and supervising [Number] staff. Directs and works with managers and employees to optimize guest satisfaction and maximize financial performance. Effectively communicates and supports company vision through strong leadership and positive attitude.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
1
1
Language

Work History

Front of House Manager

TGIF
North Little Rock, AR
07.2013 - 11.2021
  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Resolved guests complaints while maintaining positive customer environment.
  • Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.

Education

High School Diploma -

San Diego High School
San Diego, Ca
09.1993 - 05.1997

Skills

POS system operations

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Timeline

Front of House Manager

TGIF
07.2013 - 11.2021

High School Diploma -

San Diego High School
09.1993 - 05.1997
Michael Conley