Michael Conner
Customer Service Advocate
Orlando,Fl
Summary
PROFESSIONAL SUMMARY
Professional Customer Resolution,
Client Services Specialist.
I am able to maintain customer satisfaction while working within company policies.
Adept at utilizing a computer database, handling several ongoing cases simultaneously and seeing a claim file through to its completion.
I specialize in offering quick and efficient solutions to the variety of cases that are presented to a claims adjuster and customer resolution specialist every day.
Core Skills
Excellent customer service skills
Extremely organized
Management
Strong multi-tasking skills
Compiling Data Activity
Recordkeeping
Support Technical Management
Customer Interaction
Customer Relationships
Customer Satisfaction
Customer Engagement
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements.
Versatile Support Specialist skilled in handling data, technical issues and personnel support tasks in distributed environment.
Self-motivated and attentive with good interpersonal and problem-solving abilities.
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude.
Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures.
Skilled in identifying and resolving complex technical problems.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level or intermediate positions.
Ready to help team achieve company goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Associate Support Consultant
Automated Data Processing
01.2023 - Current
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records
- Provided feedback to product development and engineering teams on customer needs and issues for enhancements
- Monitored systems in operation and quickly troubleshot errors
- Used Software to create and updated tracking documents
- Installed and maintained hardware and computer peripherals to enhance and upgrade performance
- Connected to computer of client using remote link to install new programs and applications
- Researched and identified solutions to technical problems.
TEMPORARY STAFFING, Pacesetters Personnel Services
09.2022 - 12.2022
- Maintained clean and neat areas for customers and employees
- Worked on construction sites completing labor relating to hard labor and construction related activities
- Physical requirements included heavy lighting, stocking and restocking products.
Kemper Insurance Company
07.2021 - 08.2022
- Responsible for reviewing verifying and applying the appropriate coverage to assist customers and addressing their injuries as well as medical bills and attorney fees
- I was also responsible for issuing payments and managing bills as well in appropriate manner
- I was also responsible for managing an account as well as an inventory on a daily basis working from my cues as well as e-mail voicemail send text messaging.
SENIOR AUTO INSURANCE CLAIMS ADJUSTER
Liberty Mutual Insurance
08.2011 - 08.2020
- Worked with customers to arrange vehicle inspections and issue payments up to 15K to resolve automobile claims
- Analyzed case files for clients and determined level of loss and compensation
- Responsible for determining level of loss for each case and deciding on compensation for client
- Assisted in gathering data and information for cases that wound up being taken to court for various reasons.
Education
620 All Adjusters License - Insurance
Adjuster
05.2012
Diploma - General Studies
Maynard Evans High School
05.1996
Skills
- Employee Performance
- Closing Procedures
- Issue and Resolution Tracking
- Service Quality
- Customer Accounts Management
Certification
620 All Adjusters License
Timeline
Associate Support Consultant
Automated Data Processing
01.2023 - Current
TEMPORARY STAFFING, Pacesetters Personnel Services
09.2022 - 12.2022
Kemper Insurance Company
07.2021 - 08.2022
SENIOR AUTO INSURANCE CLAIMS ADJUSTER
Liberty Mutual Insurance
08.2011 - 08.2020
620 All Adjusters License - Insurance
Adjuster
Diploma - General Studies
Maynard Evans High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Documented and resolved [Issue] which led to [Results].
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.