Summary
Work History
Skills
Websites
Accomplishments
Keyvalueareas
Keyfunctionalareas
Challengessolved
Timeline
Generic
Michael Connolly

Michael Connolly

San Diego,CA

Summary

Mike Executes & Delivers Large Complex Initiatives

Work History

Senior Business Programs and Operations Executive

  • Strategic planning and program management for cross functional initiatives, leveraging data gathering and analysis

  • Problem solving and driving key initiatives for Client acquisition

  • Client Retention and focus on driving value aligned with business outcomes

  • Coach, Leader, High Impact Individual Contributor

  • Goal Driven and highly dependable

  • Results Oriented (Revenue- Margin- Client acquisition & Retention)

  • Integrity and Trust

  • Achievement of Team and individuals above my own recognition (Leadership quality)

  • Trusted Advisor to Senior Executives

  • Client Excellence Global Programs for Retention & Cross Sell/Upsell

  • Client Segmentation aligned with Customer Excellence Global Programs

  • Competency Models aligning Client Managers with Industry Expertise

  • Set up Service Center for Low Touch clients based on Digital Model

  • Managed Services & Cloud Portfolio Services Rationalization

  • Review Managed Services Portfolio

  • Assess and develop new solutions

  • Develop GTM plans and messaging for New Managed Services Offerings

  • Rationalize Service offerings Portfolio

  • Develop and execute Recovery plans

  • Delivered annual bottom-line savings

  • Review of Operational Metrics and KPI’s aligned with Business Outcomes

  • Strategic Analysis of Market, Synthesize Strategy & Provide Recommendations

  • Managed Services , Cloud ,SaaS & Data Analytics

  • Client Excellence Programs based on Customer Segmentation

  • Develop Models for Low Touch Clients leveraging a Digital model

  • Product Management & Marketing

  • Business & Sales Operations, Operational Metrics & KPI’s

Skills

  • Program Management
  • Product Management
  • GTM
  • Business and Sales Operations
  • Consulting and Solutions Pre-Sales
  • Develop and Drive Organizational Initiatives across a variety of Functional areas
  • Working closely with Clients and Partners
  • Leadership and growth of teams
  • Ability to solve complex problems through the use of data, analytics, market intelligence and people
  • Working effectively across various functions to deliver key strategic programs and initiatives
  • Driving Programs and initiatives at Scale
  • Natural Ability to Build Strong and Trusted business relationships
  • Deliver results in a collaborative team effort
  • Goal Driven and highly dependable
  • Results Oriented
  • Integrity and Trust
  • Achievement of Team and individuals above my own recognition
  • Trusted Advisor to Senior Executives

Websites

Accomplishments

  • Modernization & Rationalization, Rationalized Service offerings Portfolio resulting in reduced spending of $5M annually.
  • Margin & Revenue Improvement, Developed and executed Recovery plans resulting in 23% Margin YoY improvement & 11% YoY revenue Growth
  • Managing & Innovating Large Service Portfolio’s, Managed Global Product Management & Marketing teams for Managed Service offerings for over $1B.
  • Accelerating New Business Lines for Rapid Growth, Managed Services Portfolio Team with Revenue Growth of over 300% in first year.
  • Driving Deal Growth, Managed Global Pursuit teams responsible for architecting complex Enterprise Application solutions driving over $1B in revenue.

Keyvalueareas

  • Managed Services
  • Cloud
  • SaaS
  • Data Analytics

Keyfunctionalareas

  • Client Excellence Programs based on Customer Segmentation
  • Develop Models for Low Touch Clients leveraging a Digital model
  • Product Management & Marketing
  • Business & Sales Operations
  • Operational Metrics & KPI’s

Challengessolved

  • Client Excellence Global Programs for Retention & Cross Sell/Upsell
  • Client Segmentation aligned with Customer Excellence Global Programs
  • Competency Models aligning Client Managers with Industry Expertise
  • Set up Service Center for Low Touch clients based on Digital Model
  • Managed Services & Cloud Portfolio Services Rationalization
  • Review Managed Services Portfolio
  • Assess and develop new solutions
  • Develop GTM plans and messaging for New Managed Services Offerings
  • Operational Performance Acceleration
  • Rationalize Service offerings Portfolio
  • Develop and execute Recovery plans
  • Delivered annual bottom-line savings
  • Review of Operational Metrics and KPI’s aligned with Business Outcomes
  • Strategic Analysis of Market, Synthesize Strategy & Provide Recommendations

Timeline

Senior Business Programs and Operations Executive

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Michael Connolly