Michael Connolly
Fort Mill,SC
Summary
Experienced Operations Leader proficient in managing Security operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.
Overview
2025
2025
years of professional experience
Work History
Vice President of Operations and Service
Securitas USA
02.2017 - Current
- Increased topline Operational Revenue 110%, from $30 million to $63 million to $103 Million to $130 Million over four years by successfully acquiring new business, directing company mission/vision, and streamlining existing operational processes.
- Developed, launched, and scaled standard onboarding initiative, establishing company-wide KPIs and workforce culture, while growing the team from 2 to 17 direct reports, consisting of Regional Project Managers, Procurement Managers and Service Operational Management.
- Effectively implemented ServiceNow platform to optimize efficiencies in service ticketing communication between end-users, subcontractors, and the Securitas management team
- Successfully direct a lean operation of 155 Securitas subcontractors with a focus on timely delivery of high-quality service within budget.
- On Site Security Manager for the Masters Tournament, Augusta, GA directing officers and volunteers adhering to our Standard Operating Procedure.
- Enhanced customer satisfaction by developing and implementing strategies to improve service quality.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Identified opportunities to improve business process flows and productivity.
- Led mergers and acquisitions efforts that resulted in successful integrations of acquired entities while maintaining productivity levels.
Director of Operations
Securitas USA
- Accountable and responsible for all productions from post-sale to completion of installation through service and preventative maintenance
- Executed successful installation through the development and coaching of project managers within Securitas, including subcontractors
- Main point of contact for our end users as well as region staff throughout the production lifecycle
- Manage and responsible for $8.5 million-dollar backlog
- Assist Sales in closing contracts.
Lead Project Manager
Securitas USA
- Accountable and responsible for all production from post-sale to completion of installation
- Over two fiscal years, delivered $12 million in Technology and Install Revenue, and developed $5.3 million in backlog, which represented 72% of Securitas' total backlog
- Managed $5 million of revenue, which comprised all of SST's national accounts, the Central Atlantic Region and the Northeast Region.
Technical Project Manager - Security Systems
Securitas USA
- Ensured scope of work would fulfill contractual obligations to the client
- Negotiated with sub-contractors to ensure they could install a project within budget
- Coordinated successful transition of completed projects to the post production team
- Trained new hires for the SST project management team.
Inside Sales Representative
Townsquare Interactive
03.2016 - 02.2017
- Accountable for all aspects of sales and client management
- Created customized digital marketing campaigns for businesses in Charlotte and surrounding areas.
Digital Media Executive/Retention Specialist
Hearst Media Services
02.2015 - 03.2016
Advertising Sales Associate
Professional Sports Publications
10.2014 - 02.2015
Assistant Director of Admissions
St. Anthony's High School
06.2011 - 08.2014
Education
Bachelor of Science - Criminal Justice
York College of Pennsylvania
12.2010
Skills
- Operational Efficiency
- Operations Oversight
- Strategic Planning
- Strategic planning and execution
- Process Improvement
- Quality Assurance
- Cost Control
- Teamwork and Collaboration
- Team Leadership
- Decision-Making
- Customer Service Management
Timeline
Vice President of Operations and Service
Securitas USA
02.2017 - Current
Inside Sales Representative
Townsquare Interactive
03.2016 - 02.2017
Digital Media Executive/Retention Specialist
Hearst Media Services
02.2015 - 03.2016
Advertising Sales Associate
Professional Sports Publications
10.2014 - 02.2015
Assistant Director of Admissions
St. Anthony's High School
06.2011 - 08.2014
Director of Operations
Securitas USA
Lead Project Manager
Securitas USA
Technical Project Manager - Security Systems
Securitas USA
Bachelor of Science - Criminal Justice
York College of Pennsylvania
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