Michael Connor
Elmira Heights,NY
Summary
Energetic and service-oriented problem solver with broad experience in the Information Technology field. Proven success in identifying opportunities to enhance the customer and employee experience. Creative thinker able to identify cost-effective solutions. Strong focus on building trust and collaborative relationships with stakeholders, with excellent communication and interpersonal skills. Goal and results driven, both individually as well as by the goals and desired results of the organization.
Overview
12
12
years of professional experience
Work History
Interface Coordinator
Cayuga Health
11.2023 - Current
- Assisted the Interfaces and Conversions manager with oversight of the Interface team.
- Coordinated and ran regular project build and testing calls with both internal teams and external vendors
- Oversaw individual interface build projects including identifying deliverables and ensuring testing milestones were completed on time for migration to Epic.
- Supported team members for with their assigned project tasks as needed to help overcome obstacles, mitigate risks, regain momentum and get build and testing back on track.
- Responsible for interfaces cutover from legacy EMR to Epic during Epic go-live.
Application Analyst
Cayuga Health
02.2019 - 11.2023
- Collaborated with cross-functional teams to ensure seamless integration between applications, improving business processes.
- Repsonsible for daily monitoring of interfaces, troubleshooting issues and monthly downtimes for patching and maintenance.
- Developed automations for previously manual processes.
- Collaborated with both internal and external teams to rapidly develop COVID testing interfaces at the start of the pandemic..
Systems Administrator
Arnot Health
09.2018 - 02.2019
- System Administration of Lawson Financial and Supply Chain Management application
- System Administration of Kronos Workforce Central application
- System Administration of emPath HR and Payroll application
- Focus on optimization of existing on-premise environments while determining feasibility of migration to cloud-based versions/alternatives
- Monitoring of scheduled processes and tasks; GL and payroll deduction file generation
Business Applications Manager
Arnot Health
01.2017 - 09.2018
- Oversight of Business Applications staff and applications
- Performed major version upgrade of emPath HR/Payroll application
- Performed major version upgrade of Raiser's Edge fundraising and donor management application
- Development of Business Applications team's internal SharePoint site
- Revision of NYS SPARCS data extracts to refine data, streamline process and comply with new NYS SPARCS reporting requirements
- Interviewed by Healthcare IT News regarding role in reducing 'door-to-floor' times at Arnot Ogden Medical Center
- Oversight of Business Applications staff and applications.
Operations/Archives Manager
Arnot Health
04.2015 - 01.2017
- Oversight of IT Help Desk, including support calls, ticket tracking, payroll processing and report distribution
- Improved percentage of calls answered by staff to above 98%
- Creation and implementation of high-priority work order tracking resulting in 20% improvement in percentage closed within 24 and 24 hours
- Implementation of qliqConnect encrypted messaging and integrated provider on-call scheduling system, including workflow design
- Awarded organizational Quality Improvement Award for 2016 for role in helping to improve clinical communication and care coordination
- Oversight of IT Help Desk, including support calls, ticket tracking, payroll processing and report distribution.
Systems Analyst
Arnot Health
03.2013 - 04.2015
- Responsible for writing custom reports and data extracts for internal and external recipients, as well as to meet state and federal requirements
- Reports produced utilizing a variety of tools including SQL, Crystal Reports and Excel
- Presentation regarding patient experience at annual Leadership Development meeting
- Automation of daily reports and extracts, including HCAHPS reporting and automation of NYS 'Have a Bed' extract
- Responsible for writing custom reports and data extracts for internal and external recipients, as well as to meet state and federal requirements.
Education
Master of Science - Information Technology
Southern New Hampshire University
Bachelor of Science - Information Systems
SUNY Empire State College
Skills
- Team Building and Collaboration
- Epic Bridges Certified
- Infor Cloverleaf Certified
- Summit Exchange
- Business Process Analysis
- SQL
- Solution Assessments
- Life Cycle Management
- Strategic Planning
Timeline
Interface Coordinator
Cayuga Health
11.2023 - Current
Application Analyst
Cayuga Health
02.2019 - 11.2023
Systems Administrator
Arnot Health
09.2018 - 02.2019
Business Applications Manager
Arnot Health
01.2017 - 09.2018
Operations/Archives Manager
Arnot Health
04.2015 - 01.2017
Systems Analyst
Arnot Health
03.2013 - 04.2015
Master of Science - Information Technology
Southern New Hampshire University
Bachelor of Science - Information Systems
SUNY Empire State College
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