Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Michael Contreras

Anna,TX

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

20
20
years of professional experience
1
1
Certification

Work History

General Manager /Head Bartender

Rugby House Pub
Plano, TX
01.2010 - Current
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Oversaw product development initiatives from concept through completion stages.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.

X-Ray Technician

Diagnostic Image Plus at Dallas Presbyterian
Dallas, TX
08.2020 - 01.2021
  • Assisted radiologist in administering x-rays to patients.
  • Operated and maintained x-ray equipment, including adjusting exposure time and setting up necessary equipment for x-ray examinations.
  • Performed imaging procedures according to established protocols.
  • Adhered to safety standards when dealing with radiation and hazardous materials.
  • Explained the procedure to patients and answered any questions they may have had.
  • Maintained accurate records of all images taken.

Bartender Shift Manager

Naan Restaurant and Lounge
Plano, TX
01.2005 - 01.2010
  • Developed and implemented staff training program to ensure quality customer service.
  • Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
  • Supervised a team of 10 bartenders, ensuring proper handling of all alcoholic beverages and adherence to local laws.
  • Created weekly work schedules for the entire shift staff while managing payroll and labor costs.
  • Enforced health codes and safety regulations in compliance with state laws.
  • Provided exceptional customer service by addressing customer complaints promptly and efficiently.

Education

Associate of Science - Radiologic Technology

College of Healthcare Professions
Dallas, TX
12-2020

Skills

  • Business Development
  • Quality Management
  • Service Quality Improvement
  • Operations Oversight
  • Financial Administration
  • Expense Control

Accomplishments

  • Exceptional Academic Honors from College of Healthcare Professions
  • Graduated at the top of the class with a 3.9 GPA

Certification

  • Managers Food Handlers Certificate
  • TABC Certification
  • Radiologic Technology Certificate
  • Red Cross CPR Certification

Timeline

X-Ray Technician

Diagnostic Image Plus at Dallas Presbyterian
08.2020 - 01.2021

General Manager /Head Bartender

Rugby House Pub
01.2010 - Current

Bartender Shift Manager

Naan Restaurant and Lounge
01.2005 - 01.2010

Associate of Science - Radiologic Technology

College of Healthcare Professions

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Michael Contreras