Michael Conway
Spokane,WA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Mikes Bar And Grill
01.2021 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions. capitalizing on profit and over-seeing pull tab operations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Bar Manager
Charlie P's
02.2011 - 02.2019
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Enhanced team productivity through effective scheduling and task delegation.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Increased revenue with creative marketing initiatives and promotional events.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Closed out cash register and prepared cashier report at close of business.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Education
Associate of Business Administration - Hotel, Motel, And Restaurant Management
Spokane Community College
Spokane, WA01.2007
High School Diploma -
Chaparral High School
Las Vegas, NV06.2002
Skills
- Product and Service Knowledge
- Cost Reduction
- Employee Performance Evaluations
- Operations Management
- Team Motivation
- Sales Reporting
- Money Handling
- Attention to detail
- Client relationship management
- Goal setting
- Budgeting and finance
- Marketing knowledge
- Vendor management
- Critical thinking
- Training and Development
- Shift Scheduling
Timeline
Assistant Manager
Mikes Bar And Grill
01.2021 - Current
Bar Manager
Charlie P's
02.2011 - 02.2019
Associate of Business Administration - Hotel, Motel, And Restaurant Management
Spokane Community College
High School Diploma -
Chaparral High School
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