Michael Cook
Contract Specialist, Data Scientist, Research Analyst, Budget
Madison,AL
Summary
Motivated Trainee eager to advance professionally and contribute to business success. Exceptional leadership and planning abilities with deep understanding of Industry practices. Teachable and ready to learn from experienced professionals. Talented professional ready to bring hardworking mentality to Trainee position. Driven to learn position inside and out to maximize contributions and support business and customer objectives. Outstanding organizational skills and knowledge of [Software]. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Student Trainee (admirative and Office Support)
U.S. Army Corps Of Engineers, USACE
2019.07 - 2021.07
- Abided by company's policies and procedures.
- Worked under supervision of management and helped plan and organize daily work tasks.
- Answered phones, ordered inventory products and organized workplace.
- Gained experience and perspective by working in various departments.
- Maintained office files, and answered the telephone and personal inquiries relative to the activities of the office.
- Compiled data for reports, charts, or records, extracted data from documents, and composed or tabulated the same to worksheets or other office records.
- Sorted mail, forms, and documents, as well as identified process improvements and opportunities to improve overall office efficiency.
- Received and processed supplies and materials identifying received items and matching items against requisitions and specifications.
- Delivered and picked up items (e.g., office equipment, supplies) from supplies and warehouse, using appropriate, car, van, or truck.
- Maintained required documentation, and shipping that is indirect support of the U.S. Army Corps of Engineers (USACE)
- Assisted with conducting inventory of computers and other office supplies.
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Demonstrated respect, friendliness and willingness to help wherever needed
- Excellent communication skills, both verbal and written
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Identified issues, analyzed information and provided solutions to problems.
Basic Training
Army National Guard
2017.06 - 2018.04
- Learned Land Navigation
- Field Training.
- Rescue Training.
- Learned self-defense and tactical combat training for personal protection.
- Trained Rifle Marksmanship for precision shooting to shoot at high-value targets at longer than usual ranges.
- Basic Combative Training - Boot Camp, tactics, and methods of becoming a soldier.
Host/waiter
La Placita Mexican Grill
2010.03 - 2017.09
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Effectively greeted and assisted customers with orders, advising them on food and beverages, ensuring their preference.
- Made quick decisions under high-stress conditions, maintaining composure while prioritizing and executing many job functions.
- Fostered repeated customers through consistently providing quick, well-timed and professional service.
- Assisted with training new staff with restaurant policy and operations.
- Supported needs of 5 person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality
Logistic Customer Service - Stocker
Defense Commissary Agency
2009.09 - 2010.09
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted in unloading merchandise, signing off on shipments, and unwrapping materials.
- Examined and inspected stock items for defects and reported any damage to supervisors.
- Kept records on used and damaged stock.
- Labeled items using stamps, identification tags, electric marking tools or other labeling equipment.
- Moved merchandise to sales floor and stocked shelves.
- Assisted customers with locating merchandise.
- Restocked items left at registers.
- Consistently lifted materials weighing as much as 50 to 75 pounds
Sales Associate
AAFES Exchange
2007.10 - 2009.07
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Managed financial transactions.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Worked as team to meet store sales goals.
- Handled customer complaints.
- Processed returns and exchanges.
- Assisted in stocking and rotating merchandise
Sales Representative
Books Are Fun
2005.11 - 2007.07
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Independently set up and maintained displays, orders, and files.
- Loaded and delivered merchandise across upper WA area.
- Kept inventory of supplies, and book requests.
- Received and transferred telephone callers and visitors to appropriate office staff.
- Assisted with office records.
- Made arrangements for transportation and distribution of books.
- Prepared shipments for customer orders.
Demonstrator/Merchandiser Specialist
Get Marketing
2003.01 - 2005.11
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Assisted customers with minor computer maintenance.
- Held demonstrations on use of new printers and computer products.
- Collected, reviewed, revised and reported all inventory.
Store Associate (Student)
Defense Commissary Agency, DECA
2003.10 - 2004.10
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Designed merchandize displays, organized and stock shelves.
Prepared and sliced meat for packaging, stocked meat counter, transported items to shelving and display areas. - Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Enginering Aid
Sparta Inc
2001.08 - 2003.09
- · Assisted collecting and recording data into Access database for Hawk Missile System.
- · Performed various research on Internet in relation to missile parts, prepared packaging of
- missile components.
- · Performed variety of clerical assignments designated by higher-grade Engineers in support of the organization.
- Provided administrative support to senior engineers.
- · Served as Document custodian, maintained log book of incoming and outgoing documentation.
- · Composed responses and coordinated actions of assigned taskers and ensured proper routing.
Education
Master of Science - Strategic Leadership And Business Analytics)
Athens State University
Athens, AL06.2024
Bachelor of Science - Business Management
Penn Foster College
Scottsdale, AZ11.2021
Skills
- Data Collection
- Customer Relationship Management
- Analytics and Documentation
- Microsoft Office Suite
Timeline
Student Trainee (admirative and Office Support)
U.S. Army Corps Of Engineers, USACE
2019.07 - 2021.07
Basic Training
Army National Guard
2017.06 - 2018.04
Host/waiter
La Placita Mexican Grill
2010.03 - 2017.09
Logistic Customer Service - Stocker
Defense Commissary Agency
2009.09 - 2010.09
Sales Associate
AAFES Exchange
2007.10 - 2009.07
Sales Representative
Books Are Fun
2005.11 - 2007.07
Store Associate (Student)
Defense Commissary Agency, DECA
2003.10 - 2004.10
Demonstrator/Merchandiser Specialist
Get Marketing
2003.01 - 2005.11
Enginering Aid
Sparta Inc
2001.08 - 2003.09
Master of Science - Strategic Leadership And Business Analytics)
Athens State University
Bachelor of Science - Business Management
Penn Foster College
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