Michael Cook

Vice President, WCIBO Strategy and Performance Optimization

Reporting & Specialized Services Operation Group Manager

• Leading a team that performs research and resolution of cash, asset and loan safekeeping exceptions, provides audit liaison support services, and various centralized operational oversight in support of WCIBO and Global Corporate Trust.
• Team of 20 staff with 2 direct report managers.
• Led the team through strategic organizational changes.
• In mid-2023, implemented the Centralized Escalation process for WCIBO organization.
• Lead role from 2021 to 2022 representing Operations on the initiative to transfer substantially Corporate Trust business from U.S. Bank N.A. to U.S. Bank Trust Company, N.A.
• Successfully migrated 800+ procedures to the enterprise centralized procedure repository.
• Reduced FTE by two over the past two years by strategically implementing more streamlined and automated processes.
• Mentor and develop management and staff.
• Implemented business strategies, decreasing exception volume and aging. Bond Accounting operating DDAs reduced considerably year over year; less than 5 exceptions >30 days typically at end of month.
• Reduced DTCC FAST discrepancies >30 days by 75% since 2022.
• Established clear expectations and measurables to ensure accountability and heightened performance.
• The team consistently meets all monthly KPIs.

Vice President, WMIS Corporate Trust Shared Services

Quality and Support Operations Manager

• Led a team supporting GCT Shared Services and Document Custody Services.
• Managed audit engagements that impacted the teams supported and consistently achieved excellent audit results.
• Provided first level validation on audit issue remediation plans on behalf of Business Line Risk Management.
• Developed and implemented strategies to maximize customer satisfaction.
• Developed outstanding relationships with audit entities, internal partners and external Agencies.
• Managed regulatory reporting and Transfer Agent filing.
• Provided guidance on control implementation.
• In 2019 Successfully managed DCS aged fee receivable collection efforts, collecting nearly $4M in fees.
• Analyzed and reported on key performance metrics to senior management.