Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Michael Cook

Front Royal,VA

Summary

Proven leader in warehouse operations, adept at fostering a culture of continuous improvement and operational efficiency at Sysco Northeast RDC. Skilled in logistics coordination and staff supervision, I significantly enhanced productivity and reduced product damage. My approach combines strategic problem-solving with effective staff training, driving notable performance improvements and operational excellence.

Overview

33
33
years of professional experience

Work History

Warehouse Supervisor

Sysco Northeast RDC
04.2012 - 05.2024


  • Used warehouse management software to reconcile daily inventory.
  • Managed the day-to-day operations of the warehouse facility, overseeing receiving, storage, picking, packing, and shipping processes.
  • Conducted regular performance evaluations for warehouse staff, providing constructive feedback and implementing professional development plans.
  • Assessed staffing needs based on workload demands and made appropriate hiring decisions to maintain optimal productivity levels.
  • Collaborated with other departments to improve interdepartmental communication and reduce operational bottlenecks.
  • Mentored new employees in warehouse operations, fostering a supportive learning environment that promoted growth.
  • Reduced order processing time by optimizing workflows and training staff on best practices.
  • Coordinated with transportation providers to ensure timely delivery of goods to customers while minimizing shipping costs.
  • Ensured proper safety protocols and procedures were followed at all times.
  • Implemented strict quality control measures, reducing product damage and increasing customer satisfaction levels.
  • Fostered a culture of continuous improvement within the warehouse team, encouraging innovative ideas and proactive problem solving.
  • Implemented employee cross-training programs which improved versatility and adaptability among team members.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials to maintain vendor compliance.
  • Maintained accurate records of team attendance and documented disciplinary actions.
  • Evaluated team performance and provided feedback on areas requiring improvements.
  • Resolved conflicts between team members investigating and addressing complaints or grievances.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Monitored progress of tasks to provide feedback for improvement.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.

Lead Warehouse Associate

Sysco Northeast RDC
05.2009 - 04.2012
  • Facilitated open communication with team members to resolve conflicts and address concerns, fostering a positive work environment that promoted collaboration and accountability.
  • Minimized product damage during storage and transportation by employing proper handling techniques and equipment usage.
  • Ensured safety compliance by enforcing strict adherence to warehouse policies, procedures, and regulations.
  • Enhanced order accuracy by closely monitoring inventory levels and conducting regular audits.
  • Reduced turnaround time for customer orders through effective prioritization and delegating tasks to team members.
  • Trained employees on equipment operation and safety protocols.
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Kept work areas neat, clean and free from debris.

Warehouse Receiver

Sysco Northeast RDC
07.2005 - 05.2009
  • Checked shipments for properly labeling and palletizing to reduce risk of damage.
  • Verified order accuracy of orders and proactively corrected discrepancies.
  • Reduced product damage by ensuring proper handling techniques during the unloading process.
  • Conducted thorough inspections of received products for quality assurance purposes, reporting any issues to management for resolution.

Bindry Crew Leader

Perry Judds' INC
08.1991 - 07.2005


  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
  • Enhanced team productivity by implementing efficient work processes and providing clear guidance for crew members.
  • Settled crew member disputes by addressing problems quickly and providing successful mediation.
  • Implemented quality control measures to ensure consistent results across all completed tasks and projects.
  • Conducted regular performance evaluations to identify areas of improvement and provide constructive feedback to crew members.
  • Monitored operating machinery to assess progress, adjust settings, and maintain production speeds.
  • Cleaned and maintained tools, equipment and work area
  • Used variety of hand and power tools to complete tasks.
  • Followed instructions and safety protocols while operating machinery and equipment.
  • Monitored team members to verify work quality and address concerns.
  • Served as the primary point of contact between crew members and upper management, relaying important information as necessary.

Education

Bachelor of Science - Business Administration And Management

Strayer University,
Manassas VA
05.2012

Skills

  • Warehouse Operations
  • Warehouse Organization
  • Loading and unloading
  • Warehouse Safety
  • Shipping and receiving
  • Material Handling
  • Forklift Operations
  • Staff Training
  • Report Preparation
  • Employee Motivation
  • OSHA Compliance
  • Policy Enforcement
  • Performance Improvement
  • Problem-Solving
  • Staff Supervision
  • Continuous Improvements
  • Coaching and Motivation
  • Hiring and Training
  • Logistics Coordination
  • Performance Evaluations
  • Documentation
  • Employee Scheduling
  • Proficient in Microsoft office/excel
  • Delegating Work
  • Conflict Resolution
  • Order picking and processing
  • Staff Management
  • Quality Checks
  • Warehouse Logistics
  • Operations Management
  • Operational Reporting

Accomplishments


Magma Cum Laude May 2012 GPA 3.92

Sysco Northeast Region Warehouseman of the year award 2010

Inducted into the Master Printers of America 1999

Timeline

Warehouse Supervisor

Sysco Northeast RDC
04.2012 - 05.2024

Lead Warehouse Associate

Sysco Northeast RDC
05.2009 - 04.2012

Warehouse Receiver

Sysco Northeast RDC
07.2005 - 05.2009

Bindry Crew Leader

Perry Judds' INC
08.1991 - 07.2005

Bachelor of Science - Business Administration And Management

Strayer University,

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Michael Cook