Michael Cook
Westerville,OH
Summary
Customer-oriented professional with years of experience in building vendor relationships, growing new customer base through new product introductions and maintaining profitability and solid company reputation.
Overview
32
32
years of professional experience
Work History
President
Wood Werks Supply, Inc.
Gahanna, OH
08.2019 - Current
- Directed the operations and logistics of a multi-million dollar business.
- Reviewed purchase orders, invoices and requisitions to ensure accuracy of data.
- Analyzed current purchasing trends and identified areas for improvement.
- Developed relationships with vendors to negotiate terms of agreements.
- Managed inventory levels to ensure availability of materials needed for production.
- Maintained accurate records of purchased items, pricing and delivery dates.
- Resolved supplier or service issues in a timely manner.
- Coordinated the processing of goods received from suppliers.
- Organized monthly meetings with suppliers to discuss performance and quality standards.
- Conducted research on potential vendors for sourcing new products.
- Processed purchase requisitions, created purchase orders and tracked shipments.
- Monitored supplier performance against contractual commitments.
- Evaluated bids from vendors and selected the most suitable option.
- Performed cost analysis for various products to identify better deals.
- Sourced new vendors for purchasing needs.
- Maintained appropriate inventory levels to meet personnel and corporate needs.
- Selected and negotiated contracts with supply vendors to obtain top-notch pricing on materials and items.
- Tracked and approved procurement plans and inventory levels.
- Managed supplier relationships to ensure compliance with agreed-upon terms and conditions.
- Purchased quality merchandise at lowest price and correct amounts.
- Developed and implemented operational strategies to improve efficiency, reduce costs and increase customer satisfaction.
- Trained new employees on operational procedures and protocols.
- Resolved escalated customer inquiries or complaints in a timely manner.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Implemented campaigns and promotions to help with developing goods and serv
- Established relationships with key clients, while maintaining existing customer base.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Collaborated with marketing team to create promotional materials for target customers.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Negotiated contracts with suppliers to achieve cost savings without compromising quality standards.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Resolved customer complaints regarding sales and service.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Processed orders accurately and efficiently in accordance with company policies.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Ensured that all customer queries were handled quickly and professionally.
- Provided technical support when necessary to resolve complex problems.
- Responded promptly to emails sent by customers seeking assistance.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Took special orders in person and over telephone, generating additional revenue every month.
Purchasing Manager
Wood Werks Supply, Inc.
Gahanna, OH
12.1992 - 08.2019
- Reviewed purchase orders and ensured accuracy of information, such as pricing, payment terms and delivery dates.
Education
High School Diploma -
Briggs High School
Columbus, OH06-1980
Skills
- Staff Management
- Revenue Generation
- Quality Assurance
- Cost Control
- Operations Oversight
- Profitability Optimization
- Operations Management
Timeline
President
Wood Werks Supply, Inc.
08.2019 - Current
Purchasing Manager
Wood Werks Supply, Inc.
12.1992 - 08.2019
High School Diploma -
Briggs High School
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