Michael Cook
Yucaipa,CA
Summary
Adept at enhancing quality management and control, I spearheaded initiatives at Morgan Truck Body that significantly reduced defect rates & Warranty's. Experience in ISO standards and Six Sigma, combined with a talent for cross-functional collaboration, has consistently improved product quality and efficiency. My leadership in staff training underscores my commitment to excellence and team development.
Overview
8
8
years of professional experience
Work History
Quality Control Lead
Morgan Truck Body
Riverside, CA
12.2023 - 10.2025
- Collaborated with cross-functional teams to address root causes of quality issues, resulting in improved processes and products.
- Championed continuous improvement initiatives aimed at optimizing efficiency within the quality control department.
- Developed and executed training programs for new team members, ensuring consistent quality control practices across the department.
- Maintained thorough documentation of all inspection findings, providing valuable data for ongoing process improvements.
- Established clear communication channels between departments to facilitate timely resolution of quality concerns.
- Provided technical support to other departments regarding product specifications and customer requirements, fostering a collaborative work environment.
- Ensured compliance with industry regulations and company standards through regular audits of internal processes and systems.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Led regular team meetings to review performance metrics, identify areas of improvement, and develop action plans for progress.
- Led quality assurance initiatives to enhance product reliability and customer satisfaction.
- Developed and implemented inspection processes for compliance with industry standards.
- Analyzed defect trends to identify root causes and implement corrective actions.
- Conducted regular training sessions to ensure staff proficiency in quality management systems.
- Oversaw documentation of inspection results and maintained accurate records for audits.
Quality Assurance Inspector
Harbor Freight
Moreno Valley, CA
01.2020 - 12.2023
- Evaluated final products against quality standards/manufacturing specifications.
- Kept detailed records across multiple programs and communicated efficiently with management on site/offsite.
- Completed precise measurements using specialty tools. For example; hardness tester, lumens reader, hi pot tester, sharpness tester, calipers, multimeter, torque reader, decibel meter, tachometer etc
- Studied product blueprints, corporate comments/customer reviews and if possible prior inspection reports before inspection.
- Performed receiving call-outs.
- Inspected all labels, hangtags and artwork, UPC, color and aesthetics, basic and practical function of units, humidity within the master carton, precise dimensions of the unit, run out and life tests, overheat tests, welding integrity, pressure and stability, short circuit, internal components and Other specific tests based on the product being inspected.
- Collaborate with QA lab in Chicago and Dillon weekly discussing the non conformances and applying root cause analysis to establish effective corrective action plan for all inspections throughout the week.
- Record, analyzed, and distributed statistical information (multiple grids/inspection reports) to on-site and offsite corporate labs.)
Department Manager/Loss Prevention Lead
Ross Dress For Less
Yucaipa, CA
08.2017 - 01.2020
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed returns, exchanges and refunds in accordance with store policy.
- Trained new employees on customer service, money handling and organizing strategies.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Minimize operational shortage by communicating with the management team about processing errors which I would identify.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Relocated security equipment throughout the building based on needs.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Green Belt
Six Sigma
OnlineCertified DOT Inspector
JJ Keller
OnlineClass A Driver
Swift Transportation
JurupaHigh School Diploma -
Oak View Highschool
YucaipaComprehensive Air Brake Certificate
Bendix
OnlineSkills
- Quality management
- Excel;Word,Power Point,PowerBI
- Quality control tools
- Non-conformance reporting/Identification
- ISO standards
- Blueprint reading
- Engineering documents comprehension
- Auditing
- Corrective actions
- Quality processes
- Staff training
- Six sigma methodology
- Precision measurements
Timeline
Quality Control Lead
Morgan Truck Body
12.2023 - 10.2025
Quality Assurance Inspector
Harbor Freight
01.2020 - 12.2023
Department Manager/Loss Prevention Lead
Ross Dress For Less
08.2017 - 01.2020
Green Belt
Six Sigma
Certified DOT Inspector
JJ Keller
Class A Driver
Swift Transportation
High School Diploma -
Oak View Highschool
Comprehensive Air Brake Certificate
Bendix