Michael Coonrod

• Provide excellent customer service and resolve customer complaints in a professional and timely manner.
• Hire, train and supervise a team of cashiers, sackers, service counter and bookkeepers.
• Responsible for managing all front of store operations
• Ensure accurate cash handling, monitoring for potential discrepancies
• Create and manage employee schedules to meet staffing requirements
• Responsible for all store operations in absence of Store and Assistant Store Director
• Complete any additional tasks assigned to me by Store and Assistant Store Director

• Conducted retail arbitrage to build inventory for resale via online platforms.
• Maximized profit margins by researching market trends and competitively pricing items based on supply and demand.
• Managed customer service inquiries and complaints for customer satisfaction.
• Performed administrative duties, including financial tracking, shipping, and packing.

• Maintain a high level of customer service
• Communicate company initiatives and goals to departments
• Coach and develop team
• Maintain high team morale and and engagement thru recognition and support
• Help identify areas of opportunities across the store
• Assist in implementing new directives and programs
• Assist in identifying and correcting deficiencies in sales and labor performance
• Develop Community relations
• Coordinate reprimands with department managers
• Prepares work schedules and assigns duties as appropriate
• Responsible for forecasting and implementing programs to achieve company goals in all departments

• Responsible for center store grocery, including, dairy, frozen, beer and wine
• Coordinate and plan displays with other departments
• Help facilitate the cleanliness and organization of the back room
• Responsible for maintaining product level on shelves
• Coordinating with partners to ensure product levels are at company standards
• Coach and develop Team Members
• Responsible for forecasting movement for weekly adds and holidays
• Responsible for all store operations in absence of Store and Assistant Store Director
• Complete any additional task assigned to me by Store and Assistant Store Director

• Service Manager

06/2013-10/2014-Colleyville

• Assistant Service Manager

08/2012-06/2013- Colleyville

• Assistant Produce Manager

05/2006-08/2012-Colleyville, Frisco, Coppell

• Produce Clerk

07/2005-05/2006 Colleyville