Summary
Overview
Work History
Education
Skills
Timeline
Manager

Michael Cooper

Dayton,OH

Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. High-performing Store Manager familiar with managing range of personalities to effectively build consensus and achieve operational targets. Experienced with stand-alone stores as well as mall environments. Revitalizes operations and adapts to changing market conditions. Forward-thinking [Job Title] with extensive knowledge of [Area of expertise]. Known for success in [Type] industries and leading employees to complete tasks. Dedicated to efficient conflict resolution and excellent services. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ambitious Managing Director with excellent [Skill] and [Skill] skills. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations, reducing overhead and increasing corporate value. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience

Work History

Manager

Sonic
Beavercreek, OH
07.2021 - 06.2022
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Supervised labor costs and departmental expenses to remain in line with budget.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Recruited and hired top performers to add talent and value to department.
  • Maintained professional, organized and safe environment for employees and patrons.
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Accomplished multiple tasks within established timeframes.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.

Fork Lift Operator

Chewy Warehouse
Vandalia, OH
10.2020 - 07.2021
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Removed debris and waste materials from machinery to reduce possibility of clogs and malfunctions.
  • Communicated with floor managers to determine merchandise placement.
  • Monitored area for pedestrian and vehicular traffic while operating various types of equipment.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Received cargo by lifting and moving it using hand trucks and pallet jacks.
  • Coordinated team member movements based on current needs, avoiding safety concerns or delays.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities.
  • Boosted team performance by moving materials with forklifts, cranes and other equipment.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Manually counted Number of picked and packaged orders for any loss.
  • Prevented waste when transferring materials between transport containers and processing equipment.
  • Unloaded and stacked materials by raising and lowering lifting devices.

Floor Leader

ASPM
Vandalia, OH
06.2019 - 10.2020
  • Upheld proper visual merchandising standards on retail floor and windows.
  • Maintained store appearance, cleanliness and organization.
  • Assisted supervisor with feedback for employee performance evaluations.
  • Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
  • Delegated tasks to employees to enhance productivity and workflow.
  • Developed strong rapport with customers and created positive impression of business.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Managed efficient cash register operations.

Manager

Dominos's Pizza
Dayton, OH
04.2012 - 06.2019
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Supervised labor costs and departmental expenses to remain in line with budget.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.
  • Recruited and hired top performers to add talent and value to department.
  • Maintained professional, organized and safe environment for employees and patrons.
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Accomplished multiple tasks within established timeframes.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.

Manager

Pizza Hut
Fairborn, OH
04.2006 - 04.2012
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Supervised labor costs and departmental expenses to remain in line with budget.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.
  • Recruited and hired top performers to add talent and value to department.
  • Maintained professional, organized and safe environment for employees and patrons.
  • Onboarded new employees with training and new hire documentation.
  • Accomplished multiple tasks within established timeframes.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Prepared annual budgets with controls to prevent overages.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.

Education

High School Diploma -

Wayne High School
Huber Heights, OH
05.2002

Skills

  • Managing Laborers
  • Managing Operations and Efficiency
  • Sales Activities
  • Greet Guests
  • Quality Standards
  • Health and Safety Regulations
  • Staff Management
  • Managing Cash Register

Timeline

Manager

Sonic
07.2021 - 06.2022

Fork Lift Operator

Chewy Warehouse
10.2020 - 07.2021

Floor Leader

ASPM
06.2019 - 10.2020

Manager

Dominos's Pizza
04.2012 - 06.2019

Manager

Pizza Hut
04.2006 - 04.2012

High School Diploma -

Wayne High School

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Michael Cooper