Michael Cooper
Houston,TX
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front of House Trainer/Bartender
Olive Garden
Richmond, TX
09.2022 - Current
- Enhanced customer experience by providing exceptional service and maintaining a welcoming atmosphere.
- Improved team efficiency with well-structured training sessions in customer service skills, product knowledge, and company policies.
- Developed customized training materials to address specific needs of the front-of-house staff.
- Assisted management in identifying areas for improvement, resulting in increased overall performance.
- Mentored new employees, fostering a supportive environment conducive to growth and development.
- Collaborated with other trainers to share best practices, enhancing overall quality of staff training programs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
Line Cook
Olive Garden
Richmond, TX
04.2023 - Current
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Education
George Bush High school
01.2022
Culinary Institute Lenotre
04.2024
Skills
- Portioning
- Inventory Management
- Ingredient Preparation
- Classic cocktails
- Beverage Preparation
- Suggestive Selling
- Basic accounting
- Customer service expertise
- Inventory
- Order Management
- Liquor, beer, and wine knowledge
- Creative Mixology
- Customer Service
- Salesmanship
- Highly reliable
- Food inspection
- Table Setting
- Guest Engagement
- High-volume dining
- Service prioritization
Core Skills
Front of house sanitation and organization, Kitchen maintenance, Consistency in quality, Interpersonal skills, Teamwork, Communication, Attractive attitude
Certification
- ServSafe
- ANAB
Timeline
Line Cook
Olive Garden
04.2023 - Current
Front of House Trainer/Bartender
Olive Garden
09.2022 - Current
George Bush High school
Culinary Institute Lenotre