Michael Cooper

Buellton

Summary

Accomplished Consultant and General Dentist with a proven track record at Den Mat LLC and Michael R. Cooper DDS, respectively. Expert in enhancing team efficiency and client satisfaction through problem-solving and attention to detail. Skilled in fostering client relationships and team leadership, significantly improving operational outcomes and service quality. Knowledgeable [Desired Position] with proven background in consulting, delivering strategic insights and effective solutions to clients. Successfully led multiple projects, enhancing operational efficiency and driving business growth. Demonstrated expertise in problem-solving and client relationship management. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Consultant - Senior Case Evaluator

Den Mat LLC

03.2021 - 12.2024

Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
Enhanced communication among team members to foster collaborative and supportive work environment.
Maintained database systems to track and analyze operational data.
Collected, arranged, and input information into database system.
Followed standard operating procedures for inspections and tests.
Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
Examined products for imperfections and defects.
Followed safety protocols while handling hazardous materials.

General Dentist Family Practice

Michael R. Cooper DDS

07.1973 - 03.2018

Enhanced communication among team members to foster collaborative and supportive work environment.
Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.
Collaborated with team members to identify areas for improvement in customer service processes, implementing changes as needed.
Maintained up-to-date knowledge of product and service changes.
Sought ways to improve processes and services provided.

Education

Associate of Science - Biology, Entomology, Botany

Santa Monica College, Santa Monica, CA

Bachelor of Science - Biology, Entomology, Botany

California State University, Long Beach, Long Beach, CA

Doctor of Dental Surgery - Dentistry

University of The Pacific Dental School , San Francisco, CA

Master of Healthcare Administration - Management of Healthcare

University of La Vern, Oxnard, CA

Skills

Problem-solving
Attention to detail

Team leadership & development
Client relationships