Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Cooper

Waxahachie,TX

Summary

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives. Energetic [Job Title] successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

24
24
years of professional experience

Work History

Supervisor, Patient Financial Services

University of Texas Southwestern Medical Center
Dallas, TX
02.1999 - 12.2022
  • Ensuring that patients are consistently provided with instructions and information related to their scheduled exam.
  • Facilitating prompt patient arrival and ensuring that schedulers provide accurate and timely responses for external referring customers and documentation is properly scanned in EPIC media and distributed to the qualifying modalities for review.
  • Solves problems and implements solutions; integrates financial understanding into solutions; demonstrates technical proficiency.
  • Engages with department/clinic managers to promote optimal resources and patient experience. Maintains department productivity and quality standards.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Verified demographics and insurance information to register patients in computer system.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Optimized provider time and treatment room utilization with appropriate appointment scheduling.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Directed and supervised team of 20 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.

Education

High School Diploma -

W.H. Adamson High School
Dallas, TX
05.1978

Skills

  • Certified Healthcare Access Associate (CHAA)
  • Medical Terminology
  • Customer Service
  • Conflict Resolution
  • Automated Document Scanning
  • Proficient in EPIC (template building and scheduling)
  • Microsoft Office

Timeline

Supervisor, Patient Financial Services

University of Texas Southwestern Medical Center
02.1999 - 12.2022

High School Diploma -

W.H. Adamson High School