Michael Copeland

Started and maintained a roofing company which at one time had three locations in Owensboro.Ky ,Madisonville, Ky, and Jacksonville, Ms.95% of our business was insurance related. In 2017 we began offering a handyman and Home Maintenance Service. The company maintained 8 employees as well as a roofing crew of 5.

• Developed and maintained strong relationships with insurance companies and home owners resulting in repeat business and referrals.
• Managed financial aspects of the business, including budgeting and financial reporting.
• Implemented marketing strategies to increase company awareness and attract new customers.

Started out with West Express in vehicle and property maintenance as a shop foreman I was over 3 mechanics and a 15 company owned truck fleet and 30 owner\operated trucks as well as handled every aspect of maintaining and improving 9 acres of ground with 5 buildings. 5 years later I was hired into the office as a safety clerk and shortly after moved into Logistics\Dispatch and eventually when the owner retired I was hired to manage and operate the company as an Operations Manager.

• Improved operational efficiency by streamlining processes and implementing innovative strategies.
• Reduced costs for increased profitability by optimizing resource allocation and eliminating redundant tasks.
• Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
• Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.