Summary
Overview
Work History
Skills
Certification
Timeline
Generic

MICHAEL COPPA

Old Bridge,NJ

Summary

Hard worker with experience in Managing a companies entire IT environment. Spent multiple years in the customer service industry beforehand, and brought those skills into the It world with help desk and client relations. I have a lot of experience in a fast paced hands on environment. Im also in the process of studying for my CompTIA A+ certification.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Systems And Facilities Coordinator

Blupax Pharma
05.2024 - 06.2025
  • Provided first-line IT support, troubleshooting hardware, software, and network issues for office and warehouse staff.
  • Monitored Alluvia Portal for system alerts; proactively resolved technical issues.
  • Managed temporary devices, handhelds, and IT inventory; ensured proper setup, tracking, and maintenance.
  • Set up user accounts, email access, and managed permissions across company systems, including SAP.
  • Administered weekly KnowBe4 security awareness training and monitored company-wide completion.
  • Ordered and maintained office/warehouse supplies; oversaw Pitney Bowes machine and account.
  • Organized and maintained IT room; performed routine equipment checks and disposal of outdated hardware.
  • Dealt with all vendors for maintenance and projects.
  • Coordinated facility maintenance schedules to ensure optimal functionality and safety compliance.

IT Manager

CSI Group, LLP
01.2022 - Current
  • Successfully assisted in the upgrade and Migration of IT infrastructure of company's headquarters and all Branch offices.
  • Provide on-site and remote IT support for all employees at 18 branch offices throughout Nj and NY.
  • Implemented security policies, password policies, multifactor authentication and Phishing Training.
  • Performed routine server maintenance.
  • Monitored network to ensure proper performance and secure functioning.
  • Onboarding and Offboarding employees through Active Directory and various other programs.
  • Administration of Windows NAS and ensuring daily backups were successful.
  • Prioritizing requests with business impact and mission critical functions in mind.

Merchandiser

Canada Dry
07.2019 - 01.2022
  • As a merchandiser I was sent to different locations to pack out grocery stores.
  • Due to being short staffed I was also asked to take orders and deliver.
  • This gave me the opportunity to learn the sales portion of the business, and become skilled in building relationships with all clients.

Car Salesman

Quality Chevrolet
11.2018 - 07.2019
  • Approaching potential clients and presenting car capabilities.
  • Helping with customer needs and requirements while understanding their interests and concerns.
  • Helped hesitant customers to make a decision, and close sales.

Car Salesman

Richard Lucas Subaru & Chevrolet
06.2016 - 11.2018
  • Approaching potential clients and presenting car capabilities.
  • Helping with customer needs and requirements while understanding their interests and concerns.
  • Helped hesitant customers to make a decision, and close sales.

Skills

  • Ability to Multitask
  • Adaptability
  • Customer Service
  • Client Relationship Management
  • Ability to Work Under Pressure
  • Leadership and Teamwork
  • Computer Hardware Knowledge
  • Team Collaboration
  • Network Intelligence
  • Microsoft Active Directory
  • Technical Troubleshooting

Certification

Technical Support Fundamentals

The Bits and Bytes of Computer Networking

Operating Systems and You: Becoming a Power User

System Administration and IT Infrastructure Services

IT Security Defense against the digital dark arts




Timeline

Systems And Facilities Coordinator

Blupax Pharma
05.2024 - 06.2025

IT Manager

CSI Group, LLP
01.2022 - Current

Merchandiser

Canada Dry
07.2019 - 01.2022

Car Salesman

Quality Chevrolet
11.2018 - 07.2019

Car Salesman

Richard Lucas Subaru & Chevrolet
06.2016 - 11.2018

Similar Profiles

CREATE PROFILE
MICHAEL COPPA