Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Corbin

Dallas,TX

Summary

Dynamic Shift Supervisor at Starbucks with a proven track record in employee training and customer satisfaction. Skilled in creative problem solving and Committed to fostering a culture of continuous improvement. Developed instructional and leadership skills in educational setting, seeking to transition to new field where these skills can be applied. Demonstrates capability in curriculum development, classroom management, and fostering student success. Adept at navigating complex environments and driving positive outcomes in diverse settings.

Overview

2
2
years of professional experience

Work History

Shift Supervisor

Starbucks
03.2025 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.

Surveillance Officer

Winstar World Casino And Resort
08.2024 - 03.2025
  • Safeguarded company assets from theft or damage by meticulously observing all areas requiring protection.
  • Maintained a safe environment for staff and visitors through diligent observation and quick response to potential hazards.
  • Assisted law enforcement agencies in investigations, providing valuable information gathered through surveillance operations.
  • Identified and documented unauthorized actions by employees.
  • Maintained strict confidentiality of sensitive information acquired during surveillance operations, protecting the privacy and security of employees and patrons.
  • Demonstrated exceptional attention to detail when documenting events observed during shifts, resulting in accurate records for reference by management or law enforcement if needed.
  • Recorded audio and video of back-end money movements.
  • Developed strong analytical skills while reviewing hours of video footage, enabling accurate identification of potential threats or criminal activity.
  • Ensured compliance with company policies and procedures through consistent monitoring and enforcement of rules among employees and visitors.
  • Supported fellow team members during high-pressure situations by remaining calm under pressure and utilizing effective problem-solving skills.
  • Enhanced security measures by conducting regular surveillance of premises and monitoring CCTV systems.
  • Monitored guests for signs of suspicious or criminal activity.
  • Collaborated with the security team, ensuring smooth communication and swift action in emergency situations.

Supervising Agent

Globe Life Liberty National Division
08.2023 - 07.2024
  • Managed a team of agents to ensure efficiency and productivity while maintaining high standards of professionalism.
  • Established a culture of continuous learning within the agency, promoting professional development and career growth opportunities for team members.
  • Retained existing clientele by proactively addressing concerns and regularly reviewing their coverage needs, resulting in strong relationships built on trust and loyalty.
  • Provided prompt claim resolution support by working closely with adjusters and clients throughout the process.
  • Monitored and evaluated fellow agents' performance.
  • Maintained detailed records of all transactions, complying with regulatory requirements and promoting transparency within the agency.
  • Enhanced brand reputation through participation in community events and professional organizations, increasing visibility among potential clients.
  • Organized ongoing training sessions to keep the team updated on industry developments, enabling them to provide the best possible advice to clients.
  • Mentored junior colleagues to foster growth and development, enhancing overall team performance.
  • Served as primary point of contact for clients, providing expert advice and guidance on complex insurance matters to ensure their needs were met in a timely manner.
  • Developed new business opportunities through consistent networking, resulting in an expanded client base.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Education

High School Diploma -

Northeastern High School
Manchester, PA

Criminal Justice

YTI Career Institute
Lancaster, PA

Skills

  • Employee training
  • Staff management
  • Training and mentoring
  • Customer-oriented
  • Continuous improvement
  • Strong verbal and written communication
  • Creative problem solving
  • Training assistance

Timeline

Shift Supervisor

Starbucks
03.2025 - Current

Surveillance Officer

Winstar World Casino And Resort
08.2024 - 03.2025

Supervising Agent

Globe Life Liberty National Division
08.2023 - 07.2024

High School Diploma -

Northeastern High School

Criminal Justice

YTI Career Institute

Similar Profiles

CREATE PROFILE