Michael Cordell
McKinney,TX
Summary
Seasoned operations and people development leader with 15 years of progressive experience at Walmart, Inc. Demonstrated expertise in large-scale team management, customer service excellence, P&L analysis, sales growth, and talent development. Proven track record of driving innovation through the implementation of advanced technologies, including delivery drones and robotics. As an Academy Coach, facilitated leadership development, mentoring over three dozen team members into leadership roles. Passionate about leveraging technology, data-driven insights, and mentorship to elevate business performance, enhance organizational culture, and support cross-functional collaboration in a dynamic environment.
Overview
16
16
years of professional experience
Work History
Academy Coach
Walmart
07.2010 - Current
- Facilitated leadership development programs for new and existing salaried leaders across the company.
- Designed and delivered training enhancing understanding of leadership roles and responsibilities.
- Mentored associates, resulting in over three dozen promotions
- Spoke in front of groups and facilitated activities and interactive discussions.
- Used variety of teaching methods to successfully help wide range of students.
Gm Coach
Walmart
07.2010 - Current
- Oversaw general merchandise operations, managing a team of up to 350 associates in a high-volume retail environment.
- Analyzed P&L statements, identified opportunities for sales growth, and implemented strategies to maximize profitability.
- Ensured operational excellence, compliance, and top-tier customer service across all departments.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and implemented strategies to increase sales and profitability.
Fresh Coach
Walmart
06.2010 - Current
- Directed daily operations for fresh departments, leading and developing large teams to achieve sales and service goals.
- Fostered a high-performance culture, driving sustained sales growth and improved key operational metrics.
- Executed turnaround strategies for underperforming teams, ensuring operational consistency across locations.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Established and maintained quality control standards.
Front End Coach
Walmart
06.2010 - Current
- Managed all aspects of front-end financial operations, including daily cash office activities, reconciliation, and accurate accounting of store funds.
- Oversaw cash handling processes for up to 350 associates, ensuring compliance with company policies, loss prevention, and regulatory requirements.
- Supervised cashiers and customer service associates, providing training on cash management, POS procedures, and register audits.
- Conducted daily, weekly, and monthly financial audits to ensure accuracy of deposits, safe counts, till balancing, and resolution of discrepancies.
- Collaborated with accounting teams to resolve variances and maintain financial documentation for audits.
- Identified transaction trends, reducing shrink and supporting P&L objectives through data analysis.
- Implemented process improvements for financial reporting accuracy and efficiency.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Innovations Coach
Walmart
06.2010 - Current
- Piloted advanced automation solutions, including delivery drones and FedEx robots.
- Collaborated with cross-functional teams to test, launch, and scale technologies driving operational efficiency and customer experience.Led digital transformation initiatives, enhancing customer engagement through streamlined fulfillment processes.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Identified issues, analyzed information and provided solutions to problems.
- Worked well in a team setting, providing support and guidance.
- Learned and adapted quickly to new technology and software applications.
Education
High School Diploma -
Tom Bean High School
Tom Bean, TX03-2011
Skills
- P&L Analysis & Sales Growth
- Innovation & Technology Implementation
- E-Commerce & Omnichannel Fulfillment
- Project & Change Management
- Training, Coaching & Talent Development
- Performance analysis
- Progress monitoring
- Collaborative teamwork
- Business administration
- Product management
- Conflict resolution
- Budget control
Accomplishments
- Successfully managed and developed teams of up to 350 associates in fast-paced retail environments, consistently achieving or exceeding company sales targets and operational KPIs.
- Promoted over three dozen associates into leadership roles through a comprehensive mentorship program that emphasized skill development and personal growth.
- Spearheaded the implementation of robotics and automation solutions at the Dallas Innovations Hub, resulting in a 17% increase in operational efficiency and improved customer satisfaction ratings.
- Developed and executed training and development initiatives that led to a 20% improvement in associate retention rates across multiple departments.
- Played a pivotal role in launching eCommerce initiatives, achieving a 15% growth in online sales and enhancing customer engagement through innovative service offerings.
- Recognized for excellence in operations management, receiving the Walmart Leadership Award for outstanding contributions to team development and operational success.
- Utilized data analytics to identify customer behavior trends, driving strategic initiatives that reduced shrink by 15% in the front-end operations.
- Successfully coordinated cross-functional projects involving inventory management and logistics, resulting in optimized stock levels and reduced operational costs by 10%.
- Enhanced financial accountability by implementing rigorous audit processes that improved cash handling accuracy, significantly mitigating potential losses.
- Led a team in a market-wide sale initiative that yielded a record 25% increase in sales during a critical holiday shopping period.
Timeline
Academy Coach
Walmart
07.2010 - Current
Gm Coach
Walmart
07.2010 - Current
Fresh Coach
Walmart
06.2010 - Current
Front End Coach
Walmart
06.2010 - Current
Innovations Coach
Walmart
06.2010 - Current
High School Diploma -
Tom Bean High School