Michael Cordova
Wagoner
Summary
Seasoned Dispatch Lead Supervisor, Dynamic leader and skilled communicator, adept in problem-solving and teamwork, significantly enhanced emergency response times at Wagoner County 911 Center. Leveraged dispatch proficiency and adaptability to streamline operations, achieving commendable efficiency in high-stress situations. Renowned for exceptional training and development skills, consistently prioritizing safety and accuracy. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
17
17
years of professional experience
20
20
Certification
Work History
Dispatch Lead Supervisor
Wagoner County Sheriff's Office
07.2015 - Current
- Answered phone calls and responded to citizen's emails.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collected, arranged, and input information into database system.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Modeled professionalism in interactions with both internal staff members at all levels as well as the external members including law enforcement firefighters medical personnel elected officials, citizens, deputies and officers seeking assistance through emergency calls.
- Facilitated efficient communication between dispatchers and first responders, leading to faster response times during emergencies.
- Assisted callers in emergency situations with appropriate information and support.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Communicated limited pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Routed calls to deputies, fire, and ambulance service to meet individual call needs.
- Completed appropriate forms and radio announcements for the Deputies needs such as COS requests.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Training is always a key role at the dispatch center and making sure the proper training is being done.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Adapted quickly to unexpected challenges or changes in workload demands while maintaining a calm demeanor under stress.
- Implemented new policies procedures as needed based on lessons learned from past experiences or evolving industry standards ensuring the most effective approach possible within our emergency communications center.
- Oversaw some scheduling for the 911 Dispatch Center, ensuring optimal staffing levels during peak hours and special events. Double check schedules for any overlaps or places we can reduce hours and watch OT.
- Utilized advanced problem-solving skills to quickly resolve dispatch-related issues as they arose.
- Reduced errors in dispatch operations by conducting regular training sessions and performance reviews.
Door Dasher
Door Dash, Rancho Santa Margarita, California
04.2021 - Current
- Improved customer satisfaction by providing timely and accurate deliveries.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
- Navigated efficiently through various delivery routes for expedited service.
- Enhanced communication with customers through proactive updates on order status.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Maintained excellent ratings by consistently delivering orders in a professional manner.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Resolved customer issues promptly and courteously, resulting in positive feedback.
Speedys
Phillips 66
06.2013 - 12.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Substitute Teacher
Wagoner Public Schools
09.2015 - 03.2020
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Utilized variety of instructional strategies to meet individual student needs.
- Developed creative instructional strategies to keep students engaged and motivated.
Paraprofessional
Chouteau-Mazie Public Schools
08.2013 - 05.2015
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- I also created a daily breakfast and lunch app on my I-pad for my Student to visually pick what he wanted to eat for that day due to him being unable to talk and was able to communicate visually to pick out the food for the day.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
Cafeteria Worker
Chouteau-Mazie Public Schools
08.2012 - 07.2013
- Cleaned and sanitized surfaces, tools and equipment.
- Restocked condiments, beverages and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.
- Maximized food safety by consistently following proper food handling procedures and storage guidelines.
- Followed all proper handling procedures for prepared foods, ingredients and leftovers.
- Served food according to temperature, safety and presentation guidelines.
- Streamlined dishwashing and cleaning processes, minimizing downtime and keeping cafeteria in top condition.
Restaurant Manager
Carl's Jr
03.2008 - 07.2012
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Education
High School Diploma -
Tahlequah High School
Tahlequah, OK05.1996
Skills
Dispatch Proficiency
Teamwork and Collaboration
Quick Thinking
Customer Service
Problem-Solving
Attention to Detail
Problem-solving abilities
Multitasking Abilities
Reliability
Effective Communications
Excellent Communication
Critical Thinking
Prioritizing calls
Organizational Skills
Active Listening
Adaptability and Flexibility
Dispatch Recordkeeping
Safety Procedures
Data Entry
Reporting skills
Task Prioritization
Self Motivation
Customer Relationship Management
Training and Development
Information Gathering
Goal Setting
Professionalism
Team Work Scheduling
Delegating Work
Written Communication
Paperwork Processing
Updating logs
Quick Decision Making
Patience and Tolerance
Reliability and punctuality
Safety awareness
Food safety understanding
Flexible Schedule
Schedule Management
Performance Evaluations
Staff Development
Cost Reduction
Employee relations and conflict resolution
Planning and Implementation
Organizational Management
Health and safety compliance
Call prioritization
Public safety knowledge
Policy Enforcement
Emergency protocols
Incident Command System
Geographic Awareness
Radio Communications
Critical Decision-Making
Call Center Operations
Prioritizing Situations
Listening Skills
Dependable and Responsible
Computer Skills
Team Leadership
Effective Communication
CPR and First Aid
NCIC Database
Public Safety Telecommunicator (PST)
Radio Frequencies Monitoring
Information documentation
Confidentiality understanding
Map reading skills
Medical Terminology
Conflict Resolution
Continuous Improvement
Criminal justice knowledge
Technical understanding
Communications Training Officer
Certification
Olets Full Access Certification Dates Over the Last 9 years:
10-07-2015
09-27-2017
09-22-2019
08-28-2021
07-31-2023
06-21-2024
Criminal Justice Information Services Security and Privacy Training Certification:
08-18-2024
Security and Privacy: Privileged Role
Virtual Academy Certifications:
9-8-8 Basics
Amber and Silver Alerts for Telecommunicators
Building 9-1-1 Lifebridges to Suicide Callers: An introduction
Counseling and Discipline for the Telecommunications Center
Effective Communication
Ethical Leadership
Ethics
I am not a Babysitter
Keep it Moving at the Console
Performance Standards and Measurements
Team Building: issues and Solutions
Telecommunicator CPR (TCPR)
The Leader's Role as a Trainer
Who Moved my Headset
US Department of Homeland Security Certifications
NSI Training: Public Safety Telecommunications
Emergency Management Institute FEMA Certifications:
IS-100.C: Introduction to Incident Command System
IS-200.C: Basic Incident Command System for Initial Response
IS-144.A: Tert Basic Course
The Public Safety Group Certifications:
Am I Just A Dispatcher
Local Government Training Certifications: Over the Last 9 Years
Admin Tutorial: Basic Learning Plans and Learning Plan Assignments
Back Injuries
Hazmat First Responder Awareness (FRA) Level I
Airborne and Bloodborne Pathogens
Domestic Violence Intervention for Dispatchers
Hobbies
I enjoy spending time with My Family.
I Love Football one of my Favorite Hobbies.
I Coached Little League Football from 2008-2013
I then in 2014 started Running the Clock and the Scoreboard for the Local High School Football Games at Wagoner
and have ran it every year since.
I love to Play Golf.
I am also on the Board for Wagoner 2025 Grad night Committee as a Secretary.
Additional Information
I also love to play Golf.
Timeline
Door Dasher
Door Dash, Rancho Santa Margarita, California
04.2021 - Current
Substitute Teacher
Wagoner Public Schools
09.2015 - 03.2020
Dispatch Lead Supervisor
Wagoner County Sheriff's Office
07.2015 - Current
Paraprofessional
Chouteau-Mazie Public Schools
08.2013 - 05.2015
Speedys
Phillips 66
06.2013 - 12.2017
Cafeteria Worker
Chouteau-Mazie Public Schools
08.2012 - 07.2013
Restaurant Manager
Carl's Jr
03.2008 - 07.2012
High School Diploma -
Tahlequah High School
Similar Profiles
Nicholas MahoneyNicholas Mahoney
Undersheriff / Chief Deputy Sheriff at Pawnee County Sheriff's OfficeUndersheriff / Chief Deputy Sheriff at Pawnee County Sheriff's Office
Desiree RobertsDesiree Roberts
Emergency Communications Officer at Wagoner CountyEmergency Communications Officer at Wagoner County
Nicholas MahoneyNicholas Mahoney
Undersheriff at Pawnee County Sheriff’s OfficeUndersheriff at Pawnee County Sheriff’s Office
Beth BarryBeth Barry
Funeral Director Personal Assistant at Shipman Funeral Home & CrematoryFuneral Director Personal Assistant at Shipman Funeral Home & Crematory
Tracey StanleyTracey Stanley
Title/Licensing Clerk at Wagoner Tag AgencyTitle/Licensing Clerk at Wagoner Tag Agency