Dispatcher
Michael Cordova
Door Dash
Wagoner,OK
1
Certification
13
years of professional experience
Proven leader and Public Safety Telecommunicator with a track record of enhancing emergency response times at Wagoner County Sheriff's Office. Skilled in Radio Communications and adept at multitasking, I've significantly improved dispatch efficiency and training quality. My commitment to excellence and problem-solving abilities have consistently resulted in positive outcomes and reduced dispatch errors.
Work History
Door Dasher
5 Years 6 Months- Improved customer satisfaction by providing timely and accurate deliveries.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
- Navigated efficiently through various delivery routes for expedited service.
- Enhanced communication with customers through proactive updates on order status.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Maintained excellent ratings by consistently delivering orders in a professional manner.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Resolved customer issues promptly and courteously, resulting in positive feedback.
Dispatch Supervisor/Assistant Coordinator
9 Years 6 Months- Answered phone calls and responded to citizen's emails.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Collected, arranged, and input information into CAD system.
- Facilitated efficient communication between dispatchers and first responders, leading to faster response times during emergencies.
- Assisted callers in emergency situations with appropriate information and support.
- Routed calls to deputies, fire, and ambulance service to meet individual call needs.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Training is always a key role at the dispatch center and making sure the proper training is being done.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Adapted quickly to unexpected challenges or changes in workload demands while maintaining a calm demeanor under stress.
- Implemented new policies procedures as needed based on lessons learned from past experiences or evolving industry standards ensuring the most effective approach possible within our emergency communications center.
- Utilized advanced problem-solving skills to quickly resolve dispatch-related issues as they arose.
- Reduced errors in dispatch operations by conducting regular training sessions and performance reviews.
- Enhanced dispatcher training program, resulting in increased efficiency and reduced errors.
- Coordinated timely responses to critical incidents by effectively managing staff resources under pressure-filled circumstances.
Speedy's
4 Years 6 Months- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
High School Diploma
Skills
Radio Communications
Call Center Operations
Multitasking
Information Gathering
Public Safety Telecommunicator
Communications Training Officer
Certification
- Olets Full Access Certification Dates Over the Last 9 years:
- 2015-10-07
- 2017-09-27
- 2019-09-22
- 2021-08-28
- 2023-07-31
- 2024-06-21
- Criminal Justice Information Services Security and Privacy Training Certification:
- 2024-08-18
- Security and Privacy: Privileged Role
- Virtual Academy Certifications:
- 9-8-8 Basics
- Amber and Silver Alerts for Telecommunicators
- Building 9-1-1 Lifebridges to Suicide Callers: An introduction
- Counseling and Discipline for the Telecommunications Center
- Effective Communication
- Ethical Leadership
- Ethics
- I am not a Babysitter
- Keep it Moving at the Console
- Performance Standards and Measurements
- Team Building: issues and Solutions
- Telecommunicator CPR (TCPR)
- The Leader's Role as a Trainer
- Who Moved my Headset
- US Department of Homeland Security Certifications
- NSI Training: Public Safety Telecommunications
- Emergency Management Institute FEMA Certifications:
- IS-100.C: Introduction to Incident Command System
- IS-200.C: Basic Incident Command System for Initial Response
- IS-144.A: Tert Basic Course
- The Public Safety Group Certifications:
- Am I Just A Dispatcher
- Local Government Training Certifications: Over the Last 9 Years
- Admin Tutorial: Basic Learning Plans and Learning Plan Assignments
- Back Injuries
- Hazmat First Responder Awareness (FRA) Level I
- Airborne and Bloodborne Pathogens
- Domestic Violence Intervention for Dispatchers
Timeline
Door Dasher
Door Dash
04.2021 - CurrentRead More
Dispatch Supervisor/Assistant Coordinator
Wagoner County Sheriff's Office
07.2015 - 01.2025Read More
Speedy's
Phillips 66
06.2013 - 12.2017Read More
Tahlequah High School
High School Diploma
Read More