Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael cornelius

Wauchula

Summary

Experienced with resolving customer inquiries effectively. Utilizes communication and empathy to build rapport and ensure satisfaction. Knowledge of troubleshooting and issue resolution.

Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Care Representative

Publix
09.2016 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

High School Diploma -

Heartland Christian
Sebring, FL
05-2012

Skills

  • Customer service
  • Data entry
  • Problem resolution
  • Documentation and reporting
  • Multitasking and organization
  • Time management

Certification

  • CompTIA A+ Certification

Timeline

Customer Care Representative

Publix
09.2016 - Current

High School Diploma -

Heartland Christian

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Michael cornelius