Michael Costanzo
Livingston
Summary
Friendly Bartender with expertise concocting cocktail drinks and alcoholic beverages. Familiar with numerous drinking-making techniques. Offering many years of experience in providing patrons with superior service.
Overview
25
25
years of professional experience
Work History
Bartender/Server Trainer
Montana Rib and Chophouse-Livingstoj
Livingston
06.2023 - Current
- Greeted guests with friendliness and professionalism.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Effectively multitasked within fast-paced environment.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Greeted frequent visitors by name and explained new promotions.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Completed regular bar inventories and daily requisition sheets.
- Upsold customers from shelf to premium brands to help boost sales.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored bar inventory and promptly restocked low items before depletion.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Greeted customers and provided excellent customer service.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Performed opening and closing duties including restocking supplies.
- Poured wine, beer and cocktails for patrons.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Adhered to state regulations regarding serving alcohol responsibly.
- Neatly sliced and pitted fruit for garnishing drinks.
- Collected and organized daily till totals and tips.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Provided drink suggestions to customers based on their preferences.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Assistant General Manager
IHOP
Bozeman
02.2021 - 12.2023
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Managed team schedules, delegations, and performance evaluations to optimize productivity.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Mitigated business risks by working closely with staff members and assessing performance.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Managed payroll, scheduling, and timekeeping systems accurately and efficiently.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Motivated and led team members to work together to achieve targets.
- Coordinated with the General Manager to develop and implement strategic plans.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Ensured compliance with all applicable laws and regulations related to employment practices.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Delegated work to staff, setting priorities and goals.
- Oversaw daily operations, ensuring efficiency and compliance with company standards.
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured compliance with health and safety regulations to maintain a safe working environment.
- Monitored inventory levels and placed orders for new stock as needed.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Prepared weekly schedules for staff members based on their availability.
- Led staff training sessions to improve service quality and operational skills.
- Handled customer complaints and inquiries, ensuring high levels of satisfaction.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
Education
Some College (No Degree) - Science
Abraham Baldwin College
Tifton, GASkills
- Health codes compliance
- Bar restocking
- Safe service compliance
- Basic accounting
- Strong multitasking
- Outgoing personality
- Patience and tolerance
- Hospitality service expertise
- Sales expertise
- Safe serving practices
- Maintaining a clean bar
- Preparing garnishes
- Professional appearance
- Outstanding customer service
- Cleanliness and hygiene
- Beverage preparation
- Drink preparation techniques
- Handling difficult customers
- Suggestive selling
- Changing beer kegs
- Engaging personality
- Marketing and sales experience
- Food running
- Food service
- Team player attitude
- Anticipating guest needs
- Clear and effective communication
Overview
25
25
Years of serving, managing and/or bartending
Accomplishments
- Supervised team of [Number] staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bartender/Server Trainer
Montana Rib and Chophouse-Livingstoj
06.2023 - Current
Assistant General Manager
IHOP
02.2021 - 12.2023
Some College (No Degree) - Science
Abraham Baldwin College
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