Michael Cotton
Foley,Alabama
Summary
Motivated and committed to working effectively with others or in solitary role. Looking to take on new position troubleshooting and providing dynamic leadership. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Cabinet Builder
Vance and Sons
Fairhope, AL
02.2022 - Current
- Adhered to production deadlines and reported delays to supervisors.
- Designed custom cabinets by planning layouts, cutting materials and installing finished pieces.
- Chose materials for custom cabinets fitting design and client wishes.
- Maintained clean and organized workplace to optimize performance, efficiency and safety.
- Communicated with teammates and supervisors frequently to understand requirements and complete projects on time.
- Adhered to tool and equipment safety protocols and promoted worksite safety, protecting both personnel and equipment.
- Observed strict deadlines and adjusted plans according to changes in production schedules to maintain targets.
- Studied blueprints and specifications to identify size and shape of patterns and implement required machine setups.
- Operated boring machines to bore holes for insertion of screws and dowels.
Customer Service Supervisor
USPS
Bay Minette, AL
10.2015 - 02.2022
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Provided day-to-day leadership to cultivate environment that exemplified company values.
- Answered phone calls and responded to questions and concerns.
- Addressed customer inquiries to increase customer satisfaction ratings.
- Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Evaluated employee job performance and motivated staff to improve productivity.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
- Interviewed, hired and trained staff to meet company objectives.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Monitored service desk ticket queues to facilitate timely response and resolution.
Equipment Mechanic
Carl's Repair Service
Samson, AL
03.2013 - 10.2015
- Ordered supplies and fabricated special parts for repair needs.
- Produced estimates of expected repair costs and labor hours.
- Welded, brazed and soldered pieces.
- Assessed equipment to determine cause of issue or malfunction and identified appropriate repairs.
- Dismantled heavy equipment to locate and accurately diagnose mechanical defects.
- Disassembled equipment using hand tools and hoists to begin repair work.
- Utilized various methods to perform routine and preventive maintenance tasks on excavators and dozers.
- Overhauled hydraulic lifts and steered assemblies on motor graders and tractors.
- Tracked repairs made, labor time and parts used to calculate bill.
Parts Salesman
SunSouth
Samson, AL
08.2011 - 03.2013
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Operated point of sales and parts lookup computer systems.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
- Received, examined and reshelved returned parts.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Opened crates to replenish stocked items in proper aisles.
- Assist parts manager with cycle counting for inventory control.
- Optimized team effectiveness by personally working with new hires regarding compliance, sales and service standards.
19D Cavalry Scout
Alabama Army National Guard
Hartford, AL
06.1999 - 06.2009
- Trained and mentored new platoon members, providing assistance when needed and advising on how to perform daily duties.
- Received and implemented combat orders and directed deployment of personnel in offensive, defensive and retrograde operations.
- Planned, memorized and navigated numerous routes during vehicular and foot patrols and coordinated movement between 5 vehicles via radio.
- Assisted with all transport functions in movement of 45 vehicles for unit consisting of 15 platoon members.
- Relayed information using advanced onboard communications devices.
- Operated targeting and firing systems following superior's orders.
- Understood and followed oral and written directions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Industrial Maintenance Technician
Toledo Molding & Die Inc.
Elba, AL
05.2003 - 12.2008
- Maintained clear and safe workspace areas to meet OSHA standards.
- Operated hand and power tools to complete repairs.
- Installed new systems, replacement parts and components to maintain proper operation.
- Scheduled preventive maintenance programs to keep equipment in good working condition.
- Read and interpreted equipment and work orders to properly perform required maintenance services.
- Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.
- Conducted performance and safety inspections on equipment and machinery to maintain operational baseline.
- Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities.
- Checked electrical components to identify defects and hazards and make necessary adjustments.
- Installed and repaired basic mechanical systems, hydraulic systems, pneumatic systems and process control systems.
- Conducted preventive maintenance and repairs on equipment.
- Adhered to safety, health and environmental rules and regulations to avoid workplace injury and machine productivity.
- Operated hoists and tools to safely handle and move parts and equipment.
- Adjusted plant equipment to maintain proper performance and safe operating conditions.
- Monitored machine operation and verified performance met production requirements.
- Interpreted schematic drawings and diagrams prior to performing required maintenance.
Education
High School Diploma -
Enterprise High School
Enterprise, AL05.1996
Skills
- Problem Resolution
- Maintenance & Repair
- Supervision & Leadership
- Team Management
- Critical Thinking
- Platoon Tactical Movement
- Combat Information Evaluation
- Distribution of Combat Fire
- Fire Control
- Combat Mission Readiness
- Platoon Resupply
- First Aid/CPR
- Conflict Resolution
- Training & Development
- Sanding and Finishing
- Hand-Sanding Understanding
- Hinge Boring and Insertion
- Power Tool Safety
- Planning & Organizing
- Organizational Skills
- Basic Math
- People Skills
Certification
- CDL Class A
Timeline
Cabinet Builder
Vance and Sons
02.2022 - Current
Customer Service Supervisor
USPS
10.2015 - 02.2022
Equipment Mechanic
Carl's Repair Service
03.2013 - 10.2015
Parts Salesman
SunSouth
08.2011 - 03.2013
Industrial Maintenance Technician
Toledo Molding & Die Inc.
05.2003 - 12.2008
19D Cavalry Scout
Alabama Army National Guard
06.1999 - 06.2009
High School Diploma -
Enterprise High School
- CDL Class A
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