Michael Couture
Summary
Dynamic Master Captain with extensive marine operations management experience at Reef Quest Tours. Proven track record in enhancing customer satisfaction through exceptional service and proactive staff coordination. Skilled in preventive maintenance planning and relationship building, ensuring vessel integrity and fostering a collaborative team environment. Committed to environmental stewardship and crew development.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Master Captain
Reef Quest Tours
10.2020 - Current
- Conducted informative tours for passengers, sharing knowledge about local history, wildlife, and points of interest.
- Increased customer satisfaction by providing exceptional service and accommodating special requests during charters.
- Preserved the integrity of marine ecosystems by adhering to responsible boating practices and promoting awareness among passengers about environmental stewardship.
- Maintained vessel in pristine condition through diligent cleaning, maintenance, and repairs for optimal performance.
- Assisted in the training of new crew members to ensure they were well-prepared for their roles onboard the vessel as it pertains to safety practices and operational tasks.
Master Captain
Davidson Hospitality Group
08.2024 - 02.2025
- Navigated challenging waters skillfully, ensuring safe and efficient transit of passengers.
- Maintained records of daily activities, weather and sea conditions and passenger status.
- Assisted in the training of new crew members to ensure they were well-prepared for their roles onboard the vessel as it pertains to safety practices and operational tasks.
- Collaborated with crew members to ensure smooth operations, maintaining a professional work environment on board.
- Maintained vessel in pristine condition through diligent cleaning, maintenance, and repairs for optimal performance.
Powersports Service Manager
Riva Motorsports and Marine of the Keys
04.2023 - 03.2024
- Met with customers to discuss service needs and offer available solutions.
- Resolved customer complaints in professional and timely manner.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
Dock Master
Freedom Boat Club
12.2020 - 03.2023
- Played key role in starting new location at Black Point Marina, Miami FL to include training and managing Club personnel
- Increased staff performance and engagement via motivational leadership.
- Responsible for reservation management for all Club members and guest.
- Meet and greet all members for check-in at dock to include all safety briefings, boat familiarity and on the water guidance.
- Maintenance, cleaning and repair of all vessels to maintain daily availability and access for members.
Managing Partner
MACK C Services & Contracting LLC
01.2015 - 09.2020
- Negotiated high-value contracts with clients, securing profitable partnerships for the company.
- Established and implemented business procedures and process improvements.
- Developed comprehensive business plans that led to significant revenue growth and expansion opportunities.
- Managed complex projects across multiple departments, ensuring timely completion within budget constraints.
General Manager
Suzuki Of Manchester
01.2014 - 05.2015
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Business Development Executive
Bank of America
08.2013 - 08.2014
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
Senior Sales Account Executive
Heartland Payment Systems
01.2009 - 08.2013
- Generated significant growth in the territory through targeted prospecting and effective lead management.
- Identified new business opportunities through market research and analysis, leading to the acquisition of key accounts.
Senior Account Executive
Wells Fargo
04.2005 - 10.2008
- Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
- Mentored junior account executives, fostering a positive work environment and encouraging professional growth.
Account Executive
New Century Mortgage
12.2001 - 03.2005
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
Business Development Manager
Conseco Finance
07.1995 - 05.2001
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
Dealer Principal
Sport Shack Honda
08.1984 - 05.1995
- Fostered a high-performance sales team through regular coaching sessions and targeted skill development training programs.
- Launched customer-focused initiatives such as loyalty programs or satisfaction surveys leading to higher levels of client retention.
- Enhanced customer satisfaction through the development of strong relationships and personalized service.
Education
BBA - Business Management And Finance
Plymouth State University
Plymouth, NH05-1984
Skills
- Boat handling
- Team management
- Maritime regulations
- Client engagement
- Staff coordination
- Collaborative team development
- Proactive self-starter
- Consistent professional demeanor
- Staff management
- Preventive maintenance planning
- Relationship building
- Marine operations management
Certification
- Licensed Master Captain - 05-16-2022
25 Ton Master w/Towing Endorsement
- Red Cross Certified First Aid
w/Professional Rescuers CPR/AED
Languages
English
Native or Bilingual
Timeline
Master Captain
Davidson Hospitality Group
08.2024 - 02.2025
Powersports Service Manager
Riva Motorsports and Marine of the Keys
04.2023 - 03.2024
Dock Master
Freedom Boat Club
12.2020 - 03.2023
Master Captain
Reef Quest Tours
10.2020 - Current
Managing Partner
MACK C Services & Contracting LLC
01.2015 - 09.2020
General Manager
Suzuki Of Manchester
01.2014 - 05.2015
Business Development Executive
Bank of America
08.2013 - 08.2014
Senior Sales Account Executive
Heartland Payment Systems
01.2009 - 08.2013
Senior Account Executive
Wells Fargo
04.2005 - 10.2008
Account Executive
New Century Mortgage
12.2001 - 03.2005
Business Development Manager
Conseco Finance
07.1995 - 05.2001
Dealer Principal
Sport Shack Honda
08.1984 - 05.1995
BBA - Business Management And Finance
Plymouth State University
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