Michael Couture

ALBANY

Summary

Results-driven logistics professional with proven skills in route optimization, delivery management, and driver training. Committed to enhancing operational efficiency and customer satisfaction.

Overview

years of professional experience

Work History

Lead Driver /Logistics Dispatcher

SCI / MDS

Albany

07.2015 - Current

Oversaw 18 drivers and coordinated 20-27 daily runs to maintain workflow efficiency.
Trained and developed driving team, resulting in improved operational performance.
Managed daily delivery schedules and routes for radioactive nuclear medicine lab operations.
Consistently met customer expectations by ensuring timely delivery ETA adherence.
Adjusted and rerouted stops to optimize efficiency.

Managerr/General Manager of Operations

Mcdonalds

Loudonville, Guilderland

01.1998 - 04.2016

Managed daily operations and ensured compliance with food safety standards.
Facilitated team meetings to align on project updates and operational strategies.
Ensured store cleanliness and trained managers, maintenance staff, and crew members.
Delivered customer service by addressing client inquiries and resolving issues effectively.

Education

Accounting

Hudson Valley Community College

Troy, NY

Skills

Delivery management
Route optimization
Route planning
Logistics coordination

Driver training
Crisis management
Customer service

Timeline