Letisha Covington

Assist patients with medication concerns.

Complete secondary job functions daily.

Manage a high volume of incoming calls.

Route patients incoming calls to the appropriate team.

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.

• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution.

• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information.

• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions.

• Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends.

• Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently.

• Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained.

• Managed a high number of incoming calls.
• Efficiently managed call prioritization.
• Promoted and sold products.
• Generated and Increased revenue weekly.

• Managed a high number of incoming calls.
• Promoted and sold products.
• Assisted with billing inquiries.
• Handled complex customer complaints.
• Provided guided troubleshooting steps.

• Promoted and sold products.
• Assisted with billing inquiries.
• Managed a high number of incoming and outbound calls.
• Generated monthly and yearly revenue.
• Handled complex customer complaints.
• Improved team metrics.
• Prioritized customer follow-up.
• Maintained high service standards.

• Assisted with parent engagement.
• Answered incoming calls.
• Greeted parents and students.
• Managed correspondence and phone calls.
• Sorted mail.
• Assisted students with daily tasks.
• Created lesson plans.
• Provided one-on-one support to students.
• Engaged in activities with students.
• Helped maintain and manage the classroom.
• Monitored students' progress.
• Facilitated parent-teacher conferences.