Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Michael Covington-Walker

Brooklyn,N.Y

Summary

Amazingly driven to secure a career opportunity to utilize and challenge my training and skills while enhancing my professional skills in dynamic workplaces.

Overview

7
7
years of professional experience

Work History

Bike Messenger

Cornucopia Logistics
04.2022 - 12.2023
  • Deliver groceries full time for amazon prime.
  • Ensured timely deliveries by adhering to strict deadlines and prioritizing tasks appropriately.
  • Life over 50 lbs at a time.
  • Ride a bike with a trailer with over 300 pounds at times.
  • Deliver groceries directly to people's home or place of business.
  • Improved delivery efficiency by planning optimal routes and navigating traffic patterns effectively.
  • Promoted customer satisfaction by providing friendly service and handling special requests with care.

Food Delivery Driver

Contracted
03.2020 - 04.2023
  • Enhanced customer satisfaction by delivering orders promptly and accurately.
  • Navigated efficiently through various routes for timely food deliveries.
  • Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.
  • Collaborated with restaurant staff to confirm order accuracy before delivery.
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Assisted in resolving customer complaints or concerns regarding late or missing deliveries.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.
  • Communicated proactively with management about potential issues or delays in delivery times.
  • Recorded detailed notes on special delivery instructions or requests from customers, ensuring personalized service.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.

Bike Courier

Contracted
08.2019 - 03.2020
  • Enhanced customer satisfaction by ensuring timely and accurate delivery of food orders.
  • Maintained a high level of professionalism while interacting with customers for successful food deliveries.
  • Increased efficiency by utilizing GPS navigation systems to plan optimal routes for pick-up and delivery points.
  • Reduced delivery errors by double-checking all orders before leaving the restaurant, resulting in fewer complaints and returns.
  • Improved communication between restaurants and customers by providing real-time updates on order status and estimated arrival times.
  • Adhered to company policies and procedures, maintaining a safe driving record while operating vehicles for food transportation purposes.
  • Fostered customer loyalty by consistently delivering excellent service, leading to repeat business from satisfied clients.
  • Managed multiple priorities simultaneously under tight deadlines without compromising service quality or safety protocols.
  • Maximized fuel efficiency by planning strategic routes that combined multiple deliveries in close proximity whenever possible.
  • Provided support in resolving any discrepancies between customer orders and delivered items quickly, ensuring a satisfactory resolution.
  • Improved overall delivery speed and efficiency by staying up-to-date on local traffic conditions, adjusting routes as needed to avoid delays.
  • Greeted customers and provided outstanding customer service.

Package Handeler

FedEx
11.2019 - 01.2020
  • Physical loading and unloading or sorting packages of varying sizes and weights
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
  • Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Followed safety regulations to maintain safe work environment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Followed verbal and written instructions to properly move and ship products.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Moved furniture and boxes using utility dolly and truck ramp.

Teacher's Helper

Eagle Academy For Young Men II
09.2016 - 01.2020
  • Provide academic support to high school students in Geometry
  • Provided independent support for an autistic student while following his schedule through the day.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Supported classroom activities, tutoring, and reviewing work.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Maintained safety and security by overseeing students in recess environments.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
  • Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
  • Studied and implemented latest information on specific subjects and learning strategies.

Education

No Degree - Computer System Technology

New York City College of Technology of The City University of New York
Brooklyn, NY

High School Diploma -

Eagle Academy For Young Men II
Brooklyn, NY
06.2015

Skills

  • Attention to detail
  • Multitasking
  • Customer service
  • Local area knowledge
  • Equipment care
  • Route planning
  • Adaptability
  • GPS navigation
  • Package handling
  • Organizational skills
  • Problem-solving
  • Effective communication
  • Computer Skills

Volunteer Experience

  • Assistant Karate Instructor
  • MS and Varsity Lacrosse Coach

Timeline

Bike Messenger

Cornucopia Logistics
04.2022 - 12.2023

Food Delivery Driver

Contracted
03.2020 - 04.2023

Package Handeler

FedEx
11.2019 - 01.2020

Bike Courier

Contracted
08.2019 - 03.2020

Teacher's Helper

Eagle Academy For Young Men II
09.2016 - 01.2020

No Degree - Computer System Technology

New York City College of Technology of The City University of New York

High School Diploma -

Eagle Academy For Young Men II

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Michael Covington-Walker