Michael Cowhig
South Orange,NJ
Summary
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
5
5
years of professional experience
Work History
Shift Leader
Chick-Fil-A Restaurants
Morris Plains, NJ
02.2024 - Current
- Led Front of House operations, ensuring exceptional customer service, and maintaining high standards.
- Managed a team of 15-20 team members to creative a positive customer experience
- Oversaw daily restaurant operations with a focus on efficiency and customer satisfaction
Director of Student Engagement
Consult Your Community - Seton Hall University
South Orange, NJ
12.2024 - 01.2025
- Led and implemented innovative engagement strategies to foster a vibrant, inclusive student community, increasing participation, and strengthening club presence on campus.
- Collaborated with a diverse team of club executive board members, playing a key role in organizing events, workshops, and activities that align with the club's mission and goals.
- Built strong relationships with university administration, faculty, and external organizations to enhance student involvement, and provide valuable resources to the club's members.
Senior Business Analyst
Consult Your Community - Seton Hall University
South Orange, NJ
09.2024 - 12.2024
- Mentored a team of business analysts, focusing on market research and data analytics.
- Fostered a culture of continuous learning and collaboration, along with professional development, and presentation skills.
- Conducted in-depth market research to identify areas of opportunity, and to provide actionable insights for consulting solutions.
- Developed and analyzed key metrics to assess the client's organizational goals and client needs.
- Facilitated meetings with cross-divisional teams to implement strategy integrally, to maximize client satisfaction.
Business Analyst
Consult Your Community - Seton Hall University
South Orange, NJ
02.2024 - 05.2024
- Leveraged analytical skills to contribute strategic insights and innovative solutions. Conducted data analysis, identified trends, and provided actionable recommendations.
- Collaborated with a dynamic team to address real-world challenges and make a meaningful impact on the local community. Applied business acumen to enhance and support our mission of delivering quality service to the community.
- Conducted data analysis, identified trends, and provided actionable recommendations.
- Collaborated with a dynamic team to address real-world challenges and make a meaningful impact on the local community.
- Applied business acumen to enhance and support our mission of delivering quality service to the community
Certified Trainer
Chick-Fil-A Restaurants
Morris Plains, NJ
09.2022 - 02.2024
- Trained team members with a focus on maintaining Chick-fil-A’s high standards of service.
- Facilitated onboarding sessions and provided hands-on guidance to new employees
- Contributed to a positive team culture and ensured consistent training experience
Team Member
Chick-fil-A Morris Plains
Morris Plains, NJ
04.2021 - 09.2022
- Contributed to the success of the Chick-fil-A team with dedication and a positive attitude
- Engaged in various roles, ensuring efficient operations and excellent customer service
- Collaborated with team members to create a welcoming and enjoyable experience
Ride Operator
Destination JUMP!
Whippany, NJ
09.2019 - 03.2020
- Operated and ensured the safety of inflatable rides and attractions for children's parties.
- Provided excellent customer service, ensuring a fun and secure experience for young guests.
- Contributed to a positive and energetic atmosphere, making each event memorable for children and their families.
Education
Bachelor of Science - Finance & Accounting
Seton Hall University
South Orange, NJ12-2026
High School Diploma -
Whippany Park High School
Whippany, NJ06-2023
Skills
Data analysis
Adaptive intelligence
Communication
Attention to detail
Customer service and satisfaction
Leadership development
Project and team management
Creative problem-solving
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Director of Student Engagement
Consult Your Community - Seton Hall University
12.2024 - 01.2025
Senior Business Analyst
Consult Your Community - Seton Hall University
09.2024 - 12.2024
Shift Leader
Chick-Fil-A Restaurants
02.2024 - Current
Business Analyst
Consult Your Community - Seton Hall University
02.2024 - 05.2024
Certified Trainer
Chick-Fil-A Restaurants
09.2022 - 02.2024
Team Member
Chick-fil-A Morris Plains
04.2021 - 09.2022
Ride Operator
Destination JUMP!
09.2019 - 03.2020
Bachelor of Science - Finance & Accounting
Seton Hall University
High School Diploma -
Whippany Park High School
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