Michael Cox

• Analyze market trends to assist buyers and sellers determine competitive market prices
• Collaborate with buyers, sellers, lenders and attorneys to close out real estate transactions
• Coordinate appointments to show homes to prospective buyers and prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases.

Receive and respond to inbound customer calls/chats; capture and verify required information

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Comprehend customer requests, for products or services

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Provide information to the customer and place appropriate notes in the system indicating exactly what Customer Service Associate action was taken or needs to be taken; attentiveness to notes/customer interaction detail for auditing, reporting and customer experience purposes

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Ensure accurate security procedures are followed on all e-commerce customer interactions

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Deliver outstanding service to our high-value customers by providing outstanding service and solutions to grow customer relationships

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Act as a product knowledge specialist

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Provide excellent customer service and provide answers to customer questions within set standards

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Responsible for ensuring adherence to all operations and compliance procedures

Accountable for Engaging and educating new and existing members and ensuring all benefits are clearly articulated and understood

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Coordinate appointments and travel for member while assisting with appropriate venue selection

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Assist with provider selection

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Follow up, resolve and document issues with routing of inquiries needing further investigation to the appropriate department

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Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements

• Provided buyers, sellers, realtors and lenders detailed support and communication operating in new and improved virtual real estate closing environment
• Prepared and delivered closing documents and disclosures to relevant parties
• Set up escrow transactions, processed deposits, and mailed out forms and preliminary title reports
• Returned executed loan packages to the lender for review/approval in accordance with guidelines to obtain funding and disbursement authorization.

• Conduct research and gather information on available housing options in the local area
• Assist clients in finding suitable housing based on their needs and preferences
• Coordinate with property owners and managers to schedule property viewings
• Provide guidance and support to clients throughout the housing search process
• Maintain accurate records of housing listings and client interactions
• Stay up-to-date with real estate laws and regulations related to housing rentals
• Collaborate with other team members to ensure efficient and effective service delivery
• Implemented successful strategies to increase customer satisfaction.

• Interviewed policyholders to verify information and obtain additional details needed to enter claims
• Promptly addressed policy holders concerns and fully answered all claim related questions
• Partnered with cross functional teams to ensure all claims were processed quickly and efficiently
• Worked productively in a fast-paced work environment to process high volumes of customer claims
• Provided consistent and exceptional customer service to clients and all internal business partners.

• Processed purchase orders in SAP and answered customer inquiries regarding cargo orders
• Communicated supply disruptions, order changes and delivery delays to customers
• Developed and maintained relationships with internal and external clients, government entities, and vendors; while supporting compliance with Federal, State, and Local safety and transportation laws.

• Monitored carrier performance and provided feedback on areas of opportunity
• Utilized data to drive decisions on new processes, guidelines and departmental SOPs
• Identified and resolved customer issues and utilized thinking critical thinking skills to determine best course of action to implement appropriate solutions.

• Responded to customer inquiries via email while adhering to departmental SLA guidelines
• Supported help desk by fixing orders, verifying data, and researching error codes
• Fully addressed and resolved customer concerns for 40-65 callers per shift
• Handled high level customer escalations from the leadership team and addressed complex problems
• Multi-tasked and helped a large volume of callers in a high-volume call center environment.

• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Documented support interactions for future reference.
• Used ticketing systems to manage and process support actions and requests.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.